From Proxy IDs to Autonomous Payments: Why the Future of Financial Services is Hyper-Efficiency

Despite the rise of digital banking and other technological advancements, financial services are still plagued by significant inefficiencies. Author and serial entrepreneur Arunjay Katakam explores the causes and consequences of these inefficiencies — including their impact on lower-income customers — and discusses some emerging innovations that are addressing them. He explains why the sector’s growing efforts to streamline back-end processes, reduce transaction costs and enhance operational efficiency will be pivotal in shaping the future of financial services.

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