A Kenya Hospital Merges Quality and Efficiency with Mission
“We’re an American hospital in the heart of Africa,” says Shawn Bolouki, the CEO of Aga Khan University Hospital in Nairobi, Kenya. By “American hospital,” Bolouki means that the facility’s staff-to-patient ratio, its building codes, its safety measures — even its architects — are held to the standards of fully developed nations.
The results have helped make Aga Khan one of the most notable hospitals in all of Africa. In 2013 the hospital became one of only two sub-Saharan Africa operations, and the only one in East Africa, to achieve the much-sought-after and highly demanding accreditation from the Joint Commission International for quality and safety in patient care. (The other sub-Saharan JCI accreditation went to the Lagoon Hospitals Group, in Nigeria.) Bolouki says the hospital is currently applying for accreditation for its pathology and laboratory services from the U.S.-based College of American Pathologists, a respected evaluator of medical laboratory quality assurance.
- Health Care