Branchless Banking Customers in Indonesia Vulnerable to Overcharges, Data Breaches, says MicroSave Survey
Agents are typically the main conduit of information for branchless banking customers regarding transaction fees. According to the survey, 74 percent of digital financial services users in urban areas and 88 percent of users in rural areas rely solely on their agents – who typically print their own pamphlets that advertise false transaction fees – for relevant information, Mohammad said.
- Financial Inclusion
- Asia Pacific