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Mamallapuram, Tamil Nadu - 4 DaysMonday
February 19
2018Customer Centricity: Enabling Financial Choices and Positive Outcomes for Low-Income Customers
We hope you can join us for the Customer Centricity Learning Event and SPTF Annual Meeting in Mamallapuram, Tamil Nadu, (near Chennai) India, February 19 – 22, 2018. This year’s learning event – entitled Customer Centricity: Enabling Financial Choices and Positive Outcomes for Low-Income Customers – is an event jointly organized by SPTF, CGAP, Dvara and LeapFrog Investments. Our goal is to influence financial service providers, investors, and policymakers to adopt a business model that is based on understanding and serving the unique and diverse needs of poor people.
The meeting will build on the knowledge shared in CGAP’s new Customer-Centric Guide, which offers guidance on how organizations can move toward customer-centric business models.
Financial service providers: If you have implemented a customer-centric solution to solve a financial inclusion challenge, this is your opportunity to share your journey at the 2018 Learning Event! Learn more.
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- Conference
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2018 Customer Centricity Learning Event
Customer-centric business models are an essential way to serve the unique needs of poor people. For financial service providers, investors and policymakers committed to reaching people at the base of the economic pyramid, this event shares the latest knowledge on what works in providing low-income customers with the economic opportunities and resources they need to improve their lives.
CUSTOMER CENTRICITY
Enabling Financial Choices and Positive Outcomes for Low-Income Customers
February 19-22, 2018 | Radisson Blu Temple Bay | Mamallapuram, India
This year’s event is jointly organized by SPTF, CGAP, Dvara and LeapFrog Investments. The meeting will build on the knowledge shared in CGAP’s new Customer-Centric Guide, which offers guidance on how organizations can move toward customer-centric business models.
A preliminary agenda for the 2018 Customer Centric Learning Event and SPTF Annual Meeting is provided here. The agenda is also posted to the registration site, where you can sign-up for sessions.
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- Workshop