NextBillion - An Initiative of the William Davidson Institute at the University of Michigan

With support from Good Energies Foundation, we’re excited to run a webinar digging into the insights of our latest report: Falling Behind: Defaulted Customers. With insights from interviews with 1,400+ customers across 5 countries, we’ll explore what life looks like for off-grid energy customers who have defaulted and had their energy product locked, repossessed, or returned – plus what companies can do to reduce this risk and its consequences. We’ll cover insights on contract comprehension, customer service, repossession processes, and what happens to customers’ energy access after they lose access in this manner. Join for a discussion with different sector stakeholders on what it all means, with plenty of time for Q&A too.