Account Manager, Development

Organization
Kiva
Location
San Francisco, CA
Job Type
Full-time
Contact Information
hr@kiva.org
Tags
Full-time

Kiva is searching for a dynamic, organized, communicative, and mission-driven person to join our Development Team as an Account Manager. Kiva’s Development Team is responsible for raising offline grants and loans to support our growth and innovation. The Account Manager will be an integral part of the team managing a portfolio of existing corporate and foundation partners through the creation and implementation of unique employee and customer engagement programs. The right person for this role is extremely personable, detailed-oriented and focused on customer success. They are able to build strong ties both externally and internally across multiple teams (including marketing, product and engineering) and will bring new ideas for how to improve our products and services for our existing partners. The Account Manager will report to the Senior Director of Development in San Francisco.

Kiva (Kiva.org) is an innovative non-profit focused on connecting people through lending to alleviate poverty and create opportunity. We run a global marketplace platform for crowdfunded microloans that serves the financially excluded. Our company combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to address poverty at global scale. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.” In just 13 years, we have raised more than $1.1 billion in loan capital for 2.7 million borrowers in 83 countries. Our lenders fund over $10 million in loans every month. Kiva is poised to take its initial success to a whole new level, continuing our expansion into new areas such as local lending in the US, student loans, water, and clean energy.

Responsibilities:
– Provide high-level customer service for all existing and new Managed Accounts
– Create detailed implementation plans for employee and customer engagement campaigns
– Coordinate calls and meetings with Managed Accounts and provide both technical and tactical support during campaign implementation
– Host webinars/calls to share information with Managed Accounts and get them up to speed on Kiva
– Create resources to use when coordinating with partners (i.e. documentation and training)
– Facilitate the Development Team’s understanding of new product features
– Represent external partners’ needs in internal meetings and set clear expectations cross-functionally of expected outcomes for corporate launches
– Maintain positive customer relationships through improved processes
– Maintain and improve reporting for managed lenders – ensure reporting requirements are met
– Set up managed accounts, facilitate movement of funds between funder and Kiva, and manage deployment of funds
– Conduct user surveys/research of customers and end users (i.e. employees of corporate partners) to inform product design and strategy
– Coordinate Development team communication and stewardship of managed lenders
– Work closely with Dev team and Product Manager, incorporating user research to propose product enhancements and improvements
– Work closely with the relationship manager of each managed account to strategize how to secure new tranches of funding from existing partners

Qualifications
The ideal candidate will be a proactive, self-directed and organized professional who possesses the following skills and attributes:

– Minimum three years non-profit development, account management or for-profit sales experience, with a track record of significant customer success
– Work experience in a fast-paced, growth-oriented organization
– Bachelor\’s degree or graduate degree
– Strong interpersonal skills and excellent phone skills
– Ability to work independently and collaboratively as part of a team
– Flexibility and ability to manage multiple projects and priorities simultaneously
– Extreme attention to detail
– Excellent verbal and written skills
– Very high EQ

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva\’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

Additional Information

Apply online: http://grnh.se/4g2kqn1