NextBillion - An Initiative of the William Davidson Institute at the University of Michigan

Position Overview
The Account Manager will join the business development team to foster good relationships with strategic clients and proactively drive sales, effectively. The Account Manager will become an expert in Vera’s products and services, understand the market, and be able to work across functions and geographies to ensure successful business growth with new and existing customers. As a team player, the Account Manager will apply solution and relationship selling skills to help grow Vera’s product and consulting business.

Successful candidates will demonstrate excellent attention to detail, communication and customer service skills, problem-solving capabilities, and eagerness to learn. They will have a demonstrated ability to handle accounts and opportunities with finesse, professionalism, and enthusiasm.

Primary Responsibilities:
Drive new business by:
Managing the entire sales process to ensure delivery against key performance metrics for both Vera products and services
Working and collaborating with a virtual internal team to help close sales opportunities – including Professional Services, Executives, Partners, Solution Engineers, etc.
Leveraging relationship building skills to build meaningful business relationships with a variety of C-level stakeholders across multiple business areas as well as other key influencers in the sales process
Creating client demos / presentations, quotes / proposals
Engaging prospects in product demos, in person meetings, and calls
Educating and networking with key prospect and customer contacts
Partnering with Vera’s partners in the wider Salesforce ecosystem and social sector to work on joint opportunities to help drive and close complex solution sales
Utilizing solution-selling techniques to effectively guide sales process to close
Drive successful and sustainable account growth by:
Developing healthy customer relationship by building loyalty, trust, and transparency with Vera’s clients
Owning relationships and driving sales with Vera’s most strategic customers
Delivering exceptional customer service at all times
Learning (and contributing to) the product roadmap to understand and be able to explain current functionality and future offerings
Keeping informed of product line, industry trends, changes, and competitor actions that may impact client business activities
Qualifying and understanding your customers business critical issues and have value led sales conversations to articulate the impact that Vera can have on their organization
Defining and executing on your account plans – identifying, managing and closing opportunities within these accounts to further expand our footprint
Support sales and business development processes by:
Working strategically with broader sales team to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Helping the team continuously improve and optimize our process, training, use of technology, and other applicable aspects of our business to deliver value for NGO and multilateral clients
Utilizing Salesforce CRM to provide timely and accurate sales activity tracking and status updates

Qualifications and Experience
Essential:
5+ years professional experience, ideally in B2B SaaS sales and/or nonprofit resource mobilization
2+ years of experience positioning and selling and/or implementing complex technology and/or software solutions in a SaaS company
BA/BS or other undergraduate degree
Natural relationship builder who can work effectively across different subject areas, time zones and cultures and thrives within a matrix organization
Proven ability to cultivate a consistent pipeline and meet quarterly quotas by managing sales opportunities that vary from basic projects to complex RFP responses
Knowledge and experience with enterprise accounts
Passion for software-as-a-service / platform-as-a-service
Attention to detail and commitment to quality
Excellent time-management skills with the discipline to handle multiple tasks and adapt quickly to change in a fast-paced environment.
Excellent written and verbal communication and relational skills; ability to lead technical conversations
Self-starter who is willing to go the extra mile with a strong work ethic; disciplined and resourceful
Spirit of collaboration, knowing that selling is a team sport and partner with virtual teams to ensure success
Demonstrated excellence in presentations skill with ability to build relevant, strategic messaging
Highly developed interpersonal skills, decisive, and result oriented
Ability to work independently and in a dynamic team
Demonstrated adaptability; commitment to learning and growth
Written and verbal fluency in English
The right to work in the USA

Desirable:
Experience with Salesforce and a variety of 3rd party applications, either as an end-user or as an admin.
Graduate degree in business or other related technical, analytical, or financial subjects
Relevant digital transformation experience in the nonprofit sector
Experience working in a social impact organization
Fluency/proficiency in additional language(s)