After Sales Manager

BURN Manufacturing USA LLC
Ruiri, Kenya
Job Type
Deadline for Applications
Where to Apply

BURN designs, locally manufactures, and distributes aspirational high quality fuel-efficient cooking products that save lives and forests in Kenya.  We are seeking an ambitious, organized candidate who can use his/her initiative and manage BURN after sales service stations.

Roles and responsibilities
•       Manage the staff & functions of the after-sales department: call centre, warranty repair network, and field activities
•       Create the systems, procedures, and attitude to bring Burn’s After Sales Service to be one of the best in Kenya
•       Be the person responsible for the tail-end of Burn’s customer journey, from 1st purchase to repurchase
•       Be the key manager, analyst, technical expert, and problem solver for Burn’s call centre
•       Manage and continuously improve & expand Burn’s network of repair centres around Kenya
•       Coordinate with Sales & Marketing to deploy mobile service clinics to key areas
•       Be the conduit between After Sales and other departments at Burn, ensuring that staff understand After Sales and that After Sales understands other departments

•       Previous experience in customer care
•       Experience or training in analytics
•       A proven doer and problem solver
•       Degree in relevant field

Salary: Ksh 100,000 monthly gross
Start dateNovember 1st 2017