Associate, Market Strategy

Gradian Health Systems
New York, NY
Job Type
Deadline for Applications
Where to Apply

Gradian at-a-glance:
– Founded in 2011
– Have supported over 100,000 surgeries with our Universal Anaesthesia Machines (UAMs).
– Our UAMs are being used in more than 20 countries worldwide.

The Associate ensures that Gradian’s customers are supported to exacting, world-class levels. You will be the first point of contact and first impression for a customer-focused organization. Working across the company, this role does what it takes to make sure our products arrive, providers are trained, and our installed base is working properly.

A successful candidate will develop a broad set of professional skills, honing them to the level of excellence in a demanding and supportive environment. You will work with an accomplished and diverse team in which each individual is committed to rapid development of themselves and others. This role has high potential to evolve based on the particular strengths that you bring to the team.

– Proactively contacting clinical providers and biomedical technicians in our hospitals around the world to provide support and gather data on our products and services.
– Regularly communicating with our distributors and technicians to support their work in the field and ensure customer support meets Gradian’s expectations.
– Managing complex training, preventive maintenance, and service visit schedules.
– Managing service cases from initial reporting through to closure.
– Feeding data and observations back to Gradian’s business development and service functions to inform strategy and activity on the ground.
– Supporting Gradian’s logistics team with shipments and travel.


A SKILLED COMMUNICATOR – You’re both a great listener and an effective speaker and writer. You are confident and resourceful when reaching out to new people, and great at developing relationships with a wide range of people with different styles.

ENTREPRENEURIAL AND PROACTIVE – You don’t wait to be told what to do – and you know that a job description is just the beginning. You seek out opportunities for improvement – both as a professional and for the benefit of Gradian.

PERCEPTIVE AND PRACTICAL –You are comfortable handling a heavy amount of “intake,” quickly and effectively sorting out and triaging tasks.

DATA SAVVY – You can analyze/interpret data (qualitative and quantitative) to answer complex questions and better understand our operations.

INTENTIONAL – Your working style is about creating order and planning ahead. You think systematically and excel at establishing elegant processes.

EMPATHETIC – You enjoy helping others and love being part of a team.

AN EFFECTIVE TRANSLATOR – You’re able to distil highly complex ideas into concise and articulate professional communications.

PROFESSIONAL EXPERIENCE –  You have 2+ years of experience providing effective support and analysis in a fast-paced, entrepreneurial setting.

PARLEZ VOUS FRANCAIS? – You’re at least comfortable in french conversation and basic writing to be able to support our francophone markets

DEVELOPING COUNTRY EXPERIENCE – You don’t need have lived abroad before, but having an understanding of, and empathy for, how developing countries work is vital to the success of the role.

EARLY RISER – Since many of our partners are in other time zones it means being able to start your day early.

MISSION-ALIGNMENT – You are passionate about Gradian’s mission, social entrepreneurship, health, and international development.

Please complete the following very simple application []. Priority will be given to those applications submitted by Wednesday, June 28th; therefore we encourage you to submit yours soon!

Candidates that meet the minimum experience will be invited to complete a set of short answer questions.

The overall hiring process will look follow this anticipated timeline:
Late June: Selected candidates asked to complete short answer questions.
Early July: Initial video interview with the Gradian team.
Middle of July: Finalists will come in-person for multi-team member interviews in our NYC office. Candidate references will also be checked at this step.
Late July: Offer finalized.

If you have any questions about the role, please feel free to email us at  We look forward to reading your application!

Additional Information

Gradian is a non-profit medical technology company based in New York. We equip hospitals in resource-limited settings to deliver surgical and critical care safely and economically. Our mission is to improve access to safe surgery and perioperative care through technology, service and training. We manufacture and distribute equipment used worldwide in hospitals ranging from world-renowned academic centers to resource-constrained district facilities. We collaborate with partners in clinical medicine, national health systems, medical technology and philanthropy.