Associate, Salesforce

Organization
Aceli Kenya
Location
Nairobi, Kenya (or other GMT +3 time zones)
Job Type
Full-time
Deadline for Applications
05/23/2025
How to Apply
Applications that do not include a cover letter tailored to this position will not be considered.
Where to Apply
https://jobs.smartrecruiters.com/AceliAfrica/744000058010185-associate-salesforce-
Tags
Full-time

Aceli Kenya seeks an experienced Salesforce developer with product management experience, and who is a customer-centric problem solver to fill their full-time “Associate, Salesforce” role. This role is a position with Aceli Kenya, a Company Limited by Guarantee registered under Kenyan law, and affiliated with Aceli Africa, a US nonprofit entity. This role is based in Nairobi, Kenya, or other GMT +3 time zones.

As of the end of 2024, Aceli has paid out incentives on over 3,000 loans to more than 40 lenders in its five countries of operation. Aceli leverages a highly customized Salesforce platform to collect lender loan data and determine the eligibility and amount of monthly and quarterly incentive payouts.

Two factors drive the search for this role: i) Aceli plans to double the number of loans for review in 2025 and seeks to streamline both the process and the platform; and ii) lender feedback indicates opportunities to enhance the lender user experience moving forward.The Associate, Salesforce will: i) work alongside technology partners and the product team on feature development, and ii) implement direct changes to the Salesforce platform.The ideal candidate will bring a blend of product management and technical expertise. Given the diverse range of internal and external stakeholders, this individual will need to be highly customer-centric—someone who genuinely enjoys solving problems and does so thoughtfully.

Key Responsibilities:

  • Requirements Gathering & Feature Scoping – Collect and refine requirements from both internal stakeholders (Product team and other departments) and external stakeholders (Aceli lenders). Translate identified business needs and user pain points into clear technical specifications.
  • Roadmap Development & Management – Propose and manage feature prioritization in alignment with organizational objectives, stakeholder feedback, and trade-off analyses. Collaborate with internal product stakeholders to ensure the roadmap remains feasible and impactful.
  • User Acceptance Testing (UAT) – Conduct and oversee UAT for features delivered by external Salesforce partners, validating that development work meets Aceli’s quality standards and user expectations.
  • Code Reviews & Audits – Participate in periodic code reviews to confirm alignment with any new incentive design changes and to resolve bugs, ensuring the overall integrity and performance of payment-related functionality.
  • Project Management for Feature Rollouts – Coordinate end-to-end feature launches, including pre-rollout communication to internal and external users, preparation of user and troubleshooting guides, and post-launch support. Monitor the impact of new features on organizational goals.
  • Retroactive Feature Documentation & User Support – Develop and maintain comprehensive user guides, focusing on key modules of the Aceli platform to ensure effective support for both internal and external audiences.
  • Targeted Feature Development – Collaborate with Aceli’s Salesforce vendor and in-house developer to implement enhancements or adjustments deemed best suited for internal development. Accelerate time-to-market by managing select development tasks internally.
  • Salesforce Administration & Super-User Support – Serve as the primary technical resource for Aceli staff, addressing platform inquiries, troubleshooting issues, and guiding best practices to optimize system usage.

 

Qualifications:

  • Demonstrated Salesforce code development experience (sample projects required). At least 5 years of experience working with Salesforce as a developer.
  • Experience in product management: defining, prioritizing, and managing feature requirements.
  • Experience creating user guides and providing user support
  • Experience with linking Salesforce data tables to data visualization platforms
  • Adept problem-solver: able to convert team technology pain points into requirements and to propose solutions that consider all necessary factors
  • Customer-centric: showcases an empathetic approach to user problem solving; enjoys making user experience better
  • Professional with a demonstrated record of the highest integrity and ethical conduct, and Bachelor’s degree. Need not be in a technical field.

 

Company Description

Aceli Africa is a donor-funded, data-driven agribusiness market incentive facility with a mandate to mobilize $1.5 billion in private sector lending for agricultural SMEs in Kenya, Rwanda, Tanzania, Uganda and Zambia by 2029. To achieve this goal, Aceli offers financial incentives to increase the risk appetite of 40+ global and local financial institutions to make loans ranging from USD $15K-$1.75M to inclusive agricultural SMEs. Financial incentives (Portfolio First Loss Cover and Origination Incentives) have been designed based on an original dataset that Aceli gathered and analyzed in collaboration with Dalberg Advisors. Aceli also facilitates technical assistance to expand the ability of high-potential SMEs to qualify for and manage financing as well as capacity building for lenders to serve this market. Aceli’s vision is to catalyze a more competitive lending market for agri-SMEs and demonstrate a model that can be scaled across Africa.

Since launching in September 2020, Aceli has supported its financial institution partners in making 3,000+ loans to SMEs creating market linkages for over 1Million smallholder farmers. Leading bilateral and philanthropic donors, including Dutch Ministry of Foreign Affairs, Global Affairs Canada, IKEA Foundation, Norwegian Agency for Development, Swiss Development Corporation, UK FCDO, and USAID, have committed over $93 million to Aceli for 2020-29.

The role will report to the Senior Associate, Salesforce & Product and is a full-time position with Aceli Kenya, a Company Limited by Guarantee registered under Kenyan law, and affiliated with Aceli Africa, a US nonprofit entity.

 

Additional Information

Aceli is an equal opportunity employer. We encourage all qualified applicants to apply.

If you believe you can clearly demonstrate your abilities to meet the relevant criteria for the role, please submit your application with job “Associate, Salesforce” in the subject line. Include your detailed CV, a cover letter outlining your interest in and qualifications for the position, as well as your email address and phone number.

Applications that do not include a cover letter tailored to this position will not be considered. The application deadline is Friday, May 23, 2025. Applications will be considered on a rolling basis.