Call Center Associate

Thies, Senegal
Job Type
Deadline for Applications
How to Apply
Where to Apply

About MyAgro:
myAgro is an award-winning non-profit social enterprise based in West Africa. We have developed a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to help 1 million farmers increase their incomes by $1.50 per day by 2026 and lift themselves out of poverty. Learn more from myAgro’s founder and CEO here.

About the Role:
myAgro Senegal (Sama Mbey) is looking for a accomplished Program Associate (PA) to lead its call center efforts by supervising daily operations and personnel aiming for maximum efficiency and cost-effectiveness. Reporting to the Deputy Country Director, Programs, you will also ensure that the call center is meeting it’s targets. You will solve problems as they come up and make improvements to processes. You will prioritize great customer service and will model effective communication for your team.

You Will:
Develop goals for the call center’s daily activities
Collect and analyze call-center statistics (sales rates, agriculture activities, customer service metrics)
Assume responsibility of budgeting and tracking expenses of the call center
Hire, coach and provide training to staff to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Prepare reports for different departments or upper management
You Have:
Experience as call center manager or similar position
Experience in customer service
Knowledge of performance evaluation and customer service metrics
Experience with reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit analysis)
Proficient in MS Office, G-suite and call center equipment/software programs
Our Benefits:
Health insurance
approximately 4 weeks of paid time off each year and paid family leave
Retirement plan contributions
Professional development and laptop stipends
Annual flight benefit
The opportunity to make a difference for farmers everyday!
Application Process and Deadline
To apply, submit an application on our website. Include a cover letter (motivation letter) and a resume or CV. You should also complete the Plum survey. You can find a link to the Plum survey on the application form for the role. Please submit your application and documents in English. Only shortlisted candidates will contacted by our team. There is no fixed deadline as we hire on a rolling basis. If someone else is selected while you are interviewing, we will let you know and consider your application for future positions.

myAgro provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.