Chief Operating Officer

Care 2 Communities (C2C)
Cap Haitien, Haiti
Job Type
Deadline for Applications
Where to Apply

Job Description:
This is a unique opportunity for the right person to play a central leadership role in the organization’s next phase of growth. C2C will triple the size of the clinic network in the next 24 months and we are seeking an experienced COO to spearhead that growth by managing a team of high-performing staff, stewarding efficient and effective clinical operations, and leading new business development opportunities. C2C’s new Chief Operating Officer will bring a track-record of NGO operations or business sector leadership experience, deep knowledge of the health and development landscape in the Northern Department of Haiti, and an entrepreneurial, inclusive and creative management style.

1. Strategy and Leadership

Work effectively with the medical and project management staff to guide C2C’s next phase of growth, contributing creative and thoughtful ideas to the organization’s strategic direction and stewarding a sustainable growth plan.
Work with the management team to promote an organizational culture of communication, collaboration, and entrepreneurship.

Identify new opportunities for C2C and lead the business development strategy and implementation

Steward productive relationships with diverse stakeholders and demonstrate a respectful and collaborative style in all internal and external relationships

Pro-actively promote the C2C mission and vision at a leadership level

2. Operations

Ensure that the services at each C2C clinic site are operating at the highest level of operational performance, including all functional areas of: patient care, inventory, facilities management, financial management, technology, and quality assurance.

Lead a 3-4 person team of central project managers (and 30+ clinic-based staff) through the development of efficient systems and protocols

Manage the financial health of each clinic unit and the central operations, identifying opportunities for financial efficiency

Ensure that the quality of C2C’s health care services, broadly defined, upholds the highest standards for care

Provide a leadership role in all special initiatives (specialty services, marketing and promotions, etc.)

Collaboratively lead all new site development initiatives, with the expectation of launching a minimum of 2 new clinic sites each year.

Who You Are:
You are a motivated, self-directed, problem-solving, creative individual who has a passion for the mission of C2C and is excited by the challenge of joining a small team and helping to support the organization’s growth. You are a team player who understands that the success of the organization in achieving its social mission is through the coordinated work of a diverse team of staff members. You are intensely detail-oriented and the kind of person who sees inefficiencies in a system and proposes ways to improve the system. You excel at balancing disparate duties, the strategic and the tactical functions that provide a foundation for C2C’s growth. You know that this job requires being at the clinics and in the community, and not always behind a desk in an air-conditioned room.

Qualifications / Skills Required:
Bachelor’s degree required; Master’s degree in management, business or health-related field preferred
Progressive management experiences for a minimum of 12 years, at least 5 years in health facility management.
Adept with technology and proven experience learning and using new tools, programs, and platforms
Ability to set up processes, systems, and workflows to optimize the operations of the organization
Significant financial management experience
Track-record of managing teams
Strong communication skills to effectively express ideas and views.
Familiarity with issues related to global health and international development
Ability to think both strategically and tactically, ensuring both big-picture and smaller-scale assignments are performed to the highest standard
Professionalism, poise and exceptional communication skills (verbal and written) when performing ‘outward-facing’ responsibilities.
Fluent in English, French and Creole
All application materials must be submitted in English.

Please send cover letter and resume via email (with the email titled “Chief Operating Officer Associate”)
No phone calls please.

Additional Information

Care 2 Communities (C2C) provides high-quality primary care, specialty services for mothers and children, and health education to poor families in Northern Haiti through a social enterprise model for service delivery. C2C currently operates a network of 3 clinics located in Camp Coq, Acul du Nord, and Cap Haitien serving over 15,000 patients per year. C2C clinics are a “one-stop-shop” health services model, providing medical consultations, pharmacy and diagnostics on-site and providing quality-assured, patient-centered care at affordable pricing to patients. C2C is international NGO with Headquarters in the US.