Chief Operating Officer

Organization
EarthEnable
Location
Nyamata, Bugesera, Rwanda
Job Type
Full-time
Deadline for Applications
05/16/2018
Contact Information
Musiime Patricia, patricia@earthenable.org
Tags
Full-time

Company:        EarthEnable, Rwanda
Reports to:     CEO, Gayatri Datar
Location:       Nyamata, Rwanda
Compensation:   Competitive and commensurate with experience
Timeframe:      3-5 years

Who we are
At EarthEnable, we believe that our clients deserve our very best, that morning high-fives are the best way to start the day, and that the best ideas could come from any part of the company. We celebrate each other’s wins, learn from our setbacks, and are deeply proud of the impact we make every day. We believe that a clean, dust-free floor means more than living in a healthy home.  It means pride and dignity in the place our customers most treasure: their homes. Being a part of our team means more than building floors: it means building an organization and building a better future for rural families.
What We Do
EarthEnable is transforming the way people live, by making homes healthier for families across rural Africa. 75% of Rwandans live in homes with dirt floors which are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g. reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it. EarthEnable addresses this pressing and ubiquitous problem by selling our proprietary floor for 70% cheaper than concrete with 90% less embedded energy.
About the Role
EarthEnable is about to grow from having floored 1,000 floors in all of 2017, to delivering a contract of 50,000 floors in the next 18 months for an important partner. To achieve this rapid and ambitious target, we need a dynamic and gritty COO who is excited to take a fast-growing and high-impact organization to new levels, alongside a passionate and hard-working team. The COO would build out two new departments – logistics and quality assurance – in order to ensure that we have the systems required to complete a tremendous scale-up and maintain quality. The COO would serve both a strategy and execution role, spend significant time both overseeing site operations and analyzing operational data in the office, and be a critical thought partner to the CEO and Board. This person would support country leadership as well as the heads of operations in each country to guide strategy, identify new systems needs to support expansion, and drive global special projects.  We are looking for a leader who is ready to take on the impact opportunity and challenge of a career.
The responsibilities would include:
Strategy
•       Work with CEO to determine and iterate on our rapid scale strategy, and directly support implementation
•       Recommend changes to the business model to fit new contexts based on field learnings and see to the execution of those changes
•       Initiate, manage, and implement strategic special projects (e.g. oversee ISO 9001 certification, manage new department creation, develop playbook for expansion, etc.)
•       Manage research and development agenda to continuously improve floor quality and customer service
•       Develop strategies to improve our customer satisfaction
•       Develop innovative incentive schemes and training models that motivate field staff, especially masons, to consistently deliver quality service
Execution and Team Support
•       Build out new “dotted line” support functions for logistics and quality control to enable EarthEnable to achieve rapid scale without sacrificing quality
•       Develop the structure of the Operations Department in each new country as EarthEnable establishes the business there, and support the Country Directors in hiring these roles as we expand
•       Support operations teams across all countries, including onboarding new operations hires, setting targets, determining strategy, and training the teams as needed
•       Work closely with the Talent Associate to source and hire the right staff to support the growth of your team
•       Build capacity of national and district teams to own their data and improve their efficiency
Continuous Improvements to Operational Efficiency
•       Drive gross margins by finding areas to increase revenue and cut COGS
•       Analyze data to assess areas of inefficiency in each district and develop innovative interventions to improve efficiency
•       Identify and implement continuous process efficiency improvements through significant time with customers, drivers, sales reps, and masons

Systems Development
•       Improve and implement systems to support scaling (e.g., construction planning, inventory management, supply chain management, quality control management, customer relations management, financial management, etc.)
•       Oversee the management of and updates to existing Salesforce platform, integrating new software as necessary
Qualifications
•       Excellent analytical skills and excellent detail orientation, including Excel modeling and data analysis
•       Experience and skills in motivating and guiding a team towards results
•       Passionate about international development and social enterprise
•       Knowledge or experience with engineering, logistics, or supply chains
•       Flexible and adaptable to changing environments; thrives in a bootstrapped culture
•       Strong understanding of accounting, budget management, and financial management
•       Hard working and gritty to push through challenges
•       Ability to work on a variety of tasks at the same time and manage time
•       Maturity and poise under stress
•       Entrepreneurial attitude, creative problem solver, patient team-player with a sense of humor
•       Experience with fast-growing social ventures is a plus
•       Experience living and working in a developing country, preferably in East Africa, is a plus
•       Several years (10+) of related work experience, ideally in management consulting or operations is a plus
•       Graduate degree (MBA, MPA/ID, etc.) a plus, but not required