Communications and Operations Associate, Smart Campaign

Accion International
Washington, DC
Job Type
Where to Apply

About the Smart Campaign

The Smart Campaign works globally to create an environment in which financial services are delivered safely and responsibly to low-income clients. As the world’s first financial consumer protection standard, the Campaign maintains a rigorous certification program, elevates the client voice, and convenes partners to effect change at the national level. Nearly 100 financial institutions, collectively serving more than 41 million people, have been certified for adhering to the Campaign’s industry-accepted consumer protection standards.

The Smart Campaign seeks a Marketing and Community Outreach Manager to  build upon its positioning as a recognized leader in financial consumer protection for low-income clients, leverage the Campaign’s outstanding reputation, and expand our work in a constantly evolving industry including financial technology (FinTech).

Position Summary

Smart Campaign seeks an Associate with 2+ years of full-time professional work experience to support our small but highly efficient team in the area of communications and operations.  He or she must be a self-starter, intellectually curious with awareness or interest in learning about topics relevant to the Smart Campaign, such as: client protection, financial inclusion and/or digital financial services. He or she must be well-organized, able to multi-task and prioritize, and possess excellent written, oral, and interpersonal communication skills. The position will report to the Global Operations Manager of the Smart Campaign.

Smart Campaign provides a flexible learning environment based on the interest of the candidate (in communications, finance and/or international development). The positon offers opportunities to contribute to Smart Campaign’s technical research and new business development efforts.

Key Areas of Responsibility


Manage a social media plan and social media platforms (Blog, Facebook, Twitter) for the Campaign
Draft monthly newsletters and communication collateral for Campaign endorsers
Proactively seek out new and innovative ways to communicate with stakeholders (e.g. video, infographics)
Proactively update the Smart Campaign websites with relevant and up-to-date content. Draft monthly and quarterly reports to donors and board members.
Support the formatting and graphic design of the Smart Campaign’s upcoming reports and publications.
Serve as the first line of contact for MFIs and other relevant stakeholders with questions about the Campaign and seeking more specific information about its different tools and programs
Represent the Smart Campaign at select communication events and relationships (e.g. Deutsche Bank certification case study)
As needed, contribute to the CFI blog on behalf of the Campaign; Maintain Campaign calendar and contribute to CFI Calendar on behalf of the Campaign
Create Smart Certificates for newly certified institutions
Promote Smart Campaign tools and resources to stakeholders
Manage the creation of literature/collateral on the Smart Campaign for events and promotional purposes


Maintain and improve key Smart Campaign performance “trackers” including, but not limited to trainings, events, tools and publications – proactively identify opportunities to improve the trackers.
Support a diverse team based in the United States, India and Africa by compiling weekly updates, coordinating with the Global Operations Manager to plan monthly internal meetings, taking and maintaining meeting minutes and reports. Serve as the primary liaison with translation consultants – by managing translation, processing invoices and tracking overall budget.
Support Smart Campaign events through proactive planning and coordination of logistics.
Support senior management by conducting background research and synthesizing relevant research for future work with a focus on Africa.
Relationship manager for select projects in Latin America and the Caribbean
Support the accreditation of new certification bodies by conducting desk reviews of their practice
Support select research projects by conducting interviews with MFIs and clients and drafting reports

Qualifications and Requirements

Degree in Communications, Marketing or Business Administration or related field;
A minimum of 2 years experience required; experience in communications, operations, or international development preferred
Excellent oral and written communication skills.
Ability to multi-task across numerous simultaneous projects, meet deadlines, process information quickly.
Dependable, well-organized, and detail-oriented.
Full fluency in a foreign language; Spanish is strongly preferred.
Knowledge of CRM platforms (Sales Force), MailChimp and/or HTML coding preferred.
Deep interest in financial consumer protection, financial inclusion and in our mission.
Willingness to embody Accion’s values of Excellence, Respect and Passion for Social Change
Interested in our mission and working globally.
Willingness to embody our values of excellence, respect and passion for social change
Excellence: Accion staff should always put forth their best effort in all activities, strive for high quality of collective and individual performance; and demonstrate honesty and integrity at all times while in the workplace and while working on behalf of the organization.
Respect: Accion staff should value one another’s roles and responsibilities as much as their own, be encouraging, and value the diverse and unique perspectives of colleagues. They should honor obligations and commitments to each other and to external partners.
Passion for Social Change: Accion staff should be committed to making a difference in the lives of those less fortunate, value the greater good of the organization over personal gain, and promote a productive workplace by acknowledging the accomplishments of others.