Director of Content Strategy & Outreach

Center for Financial Inclusion
Washington, DC
Job Type
Deadline for Applications
How to Apply
Please apply to the position at
Where to Apply

The CFI team is driven by their vision of a world where all people are able to use financial services and participate in the economy to improve their lives and prosper. They are looking for colleagues who share their passion to join them on the journey.

This position is based out of their Washington, DC office
The Director, Content Strategy and Outreach is CFI’s biggest advocate, ensuring their research reaches their stakeholders and inspires action. They are looking for a creative thinker who enjoys taking complex issues and distilling into messages that resonate with their audiences and ultimately drive policy change, someone who is great at building relationships and can act as a trusted advisor to CFI’s researchers and partner organizations, and who takes pride in consistently delivering exceptional-quality work in a fast-paced environment. This is a new position and an exciting opportunity to play a critical role in the success of CFI’s new strategy, which launched in 2020.

About CFI
Here at the Center for Financial Inclusion (CFI), they work to advance inclusive financial services for the billions of people who currently lack the financial tools needed to improve their lives and prosper. They leverage partnerships to conduct rigorous research and test promising solutions, and then advocate for evidence-based change. CFI was founded by Accion in 2008 to serve as an independent think tank on inclusive finance.

Why you should consider working with them:
They tackle substantive research questions. They delve deep into wide-ranging issues, from how to make cash transfer programs more effectively empower women to understanding household demand for financial products that support adaptation and mitigation to climate change. Everyone on the team makes meaningful contributions to CFI’s impact on low-income people around the world.
They get ambitious things done in a supportive environment. As a CFI’er, you’ll have an ambitious agenda, but you’ll get plenty of support from your managers and peers—they regularly host internal learning events, offer a professional development budget for each team member, and provide ongoing opportunities to collaborate with world-class researchers at CFI and their partner organizations.
They appreciate each other as people. They know that to grow, personally and professionally, they need to surround ourselves with people who have had different experiences and backgrounds to ensure creativity of thought and constant learning. They celebrate originality and take time to reflect and learn from their mistakes. At CFI, they all have a seat at the table and opportunities to present and engage in meaningful discussion.
They are part of a powerful network. CFI is an independent think tank housed within Accion, which provides a unique context for their research as well as opportunities for collaboration. Since 1961, Accion has helped revolutionized financial services for low-income people, including creating the world’s first regulated, for-profit bank for the poor (BancoSol in Bolivia), being a leading seed-stage investor for inclusive fintechs, and creating the world’s first global fintech fund for the underserved.

Content development
In this position you will work closely with CFI’s researchers to provide strategic guidance and ensure CFI’s knowledge products and messaging resonate with the audience they seek to influence, and oversee CFI’s knowledge product pipeline (blog posts, publications, events, etc.), including the end-to-end content production process and facilitation of CFI’s editorial committee. To be successful, you will need exceptional editorial judgement to help shape their knowledge products and the messages they convey.

Influence strategy and campaign development
You will craft creative and effective advocacy and promotional campaigns that optimize CFI’s impact and strengthen CFI’s reputation as a thought leader. This will require a keen eye for messaging and a passion for developing campaigns that drive policy change.

Organizational leadership
You will help lead a culture that attracts and retains top talent, and ensures a high performing, respectful, and inclusive work culture; a culture in which all staff: 1) reach their full potential as learners, unorthodox researchers, and thought leaders 2) work effectively with each other by sharing ideas, brainstorming, and co-developing knowledge products 3) feel accountable for results and impact and 4) strive and achieve excellence.

Experience working with diverse groups of stakeholders to develop messaging and influence campaigns that drive change
Skilled at taking complex topics and distilling into key messages that will resonate with the targeted audiences
Track record of producing high-quality content on a deadline
Demonstrated record of sound editorial judgement
Trusted peer and advisor, able to guide and help shape the work of others
Superior project management skills with the ability to lead a project from conception through its end, including content production and events
Knowledge of inclusive finance and exposure to CFI’s priority topics (climate risk and adaptation, women’s financial inclusion, data risks and opportunities, consumer protection) preferred
Demonstrated passion for the role of communications in advancing social impact
Working knowledge of Adobe Creative Suite and WordPress
Generally 12+ years of relevant experience

Travel Requirements
This job may require travel on a regular basis (<25%)