Director of Institutional Memberships
- New York, NY
- Job Type
- Deadline for Applications
- How to Apply
- Please submit a resume and concise cover letter touching on 1) why NationSwell, and what excites you about this opportunity 2) how you might leverage your superpowers for NationSwell, and 3) what inspires you about working with impact leaders
- Where to Apply
Founded in 2013, NationSwell helps purpose-driven leaders and organizations take their impact to the next level. Their unique ecosystem of services and experiences provides influential leaders and organizations with essential strategy, connections, and amplification. NationSwell is a certified B Corp, which means how they do business is inextricably linked to their mission and impact. They hold themselves accountable every day to the values of Integrity, Excellence, Inclusion, Innovation, Inspiration, and Teamwork.
Their Institutional Membership program is a paid membership program for senior impact professionals, providing them bespoke strategic support to advance their purpose-driven work with confidence and credibility. Clients include major corporations, investment firms, foundations, family offices, and large nonprofits, such as Under Armour, Starbucks, Verizon, Salesforce, Schmidt Futures, and the Bill and Melinda Gates Foundation.
This Director, Institutional Membership role is rooted in the ability to strategically service and thoughtfully grow their Institutional Membership program. You will work with the team to increase both the impact and the scope of partnerships from the clients they serve, including corporations, investment firms, foundations, family offices, and major nonprofits based in the US.
You will help the team shape the future of NationSwell’s Institutional Membership, drive thought leadership and insights to advance their members’ work, and help make NationSwell’s offering a must-have in the sector. You will help them identify opportunities to strengthen and grow their relationships with their Institutional Members by upselling memberships and identifying opportunities for members to work with the Studio/Agency and sponsorship sides of NationSwell’s business.
What will you do?
Drive the Institutional Member experience by uncovering and distilling each member’s unique needs, making strategic connections, planning and coordinating regular insights and tools updates, and delivering other ad hoc moments of value with agile response to the needs of the member base.
Lead innovation by working with their Editorial, Council, Programming, and Studio teams to continually improve their offerings, regularly iterate on materials and experiences in response to partner needs and context, and proactively make recommendations for how the member experience and model can improve to drive impact, and meet the needs of partners.
Strategically plan and coordinate events at the cutting edge of the field, fostering inspiration, connection, and practical learnings.
Build and nurture strong relationships with their existing members through quarterly check-points and regular communications, working to retain and grow their recurring book of business.
Focus on enterprise growth by leading the Institutional Member relations (onboarding, renewals, referrals, and revenue growth) and member engagement.
As the primary touchpoint for their Institutional Members, you will gain insight into the ways members use and derive value from their NationSwell relationships. They will rely on your expertise to help the structure of their offering and the sales strategy of their Growth team.
Champion all NationSwell solutions, identifying opportunities for expanded scopes with existing partners and, as appropriate, complementary opportunities for new products/membership programs.
Act as ambassador at conferences and events (with the utmost regard to your safety and comfort levels as they move through pandemic recovery).
Work closely with their Growth team to ensure smooth onboarding for newly closed members.
Continuously seek improvements to their external offering, delivery, and internal ways of working – driving efficiencies within NationSwell.
Stay up to date on industry trends and act as a conduit for shifting partner priorities or needs.
Model their core values of Innovation, Integrity, Excellence, Teamwork, Inclusion, and Inspiration.
What are you like?
Successful candidates will excel at building community and forging strong relationships with senior executives, understanding and flexibly serving their key priorities, and identifying trends and insights in the impact sector. You are a natural problem solver and connector, a relationships-first kind of person, team-oriented, and committed to continuous improvement and learning. You should excel at collaborating on a growing team, have expert interpersonal communication skills, and be highly organized with a start-up mentality.
Background in relationship management, account management, or managing memberships
Deep familiarity with at least one of the following; corporate impact, financial institutions, philanthropy and foundations, or large nonprofit organizations
Understanding of how large organizations work and an ability to quickly speak the language of different organizations across sectors
Proven ability to think strategically and draw connections between people and business opportunities
Ability to manage executive-level relationships
Proven ability to manage multiple projects at a time while paying attention to detail, with the utmost respect for relationship capital
Excellent at oral and written communications, and presentations
A deep commitment to institutional impact and driving critical change in the United States and beyond
Belief in NationSwell’s values and commitment to furthering anti-racism, equity, and inclusion.
They know that having a positive team culture is essential to achieving their goals, sot they put time and effort into making NationSwell an encouraging, energizing, and exciting place to work. They are proud to be a certified B Corp. Here are just a few of the ways they celebrate their staff and culture at NationSwell.
Health and Wellness: Health, dental, and vision insurance, an EAP, HSA, FSA, and a gym membership subsidy for you + your family
Work-Life Balance: Unlimited paid time off and flexible schedules to encourage your work-life balance
Giving Back: Paid time off for employees to volunteer for causes that matter to them and internal moments to celebrate it
Transit: A fully-covered Citi Bike membership and pre-tax transit benefits to help you get to where you’re going
Net Purpose + Culture Index: Measure of their employee’s sense of purpose and engagement with their Mission
Your Savings: Employees are offered a 401k account, and they match a portion of each contribution
NationSwell is committed to creating a diverse, equitable, and inclusive environment, and they are proud to be an equal opportunity employer. They are dedicated to building a workforce that celebrates diversity and equity and believe that inclusivity plays an important role in their decision-making process, both in staffing and in work product.