Director of People Experience

Wikimedia Foundation
Job Type
Deadline for Applications
How to Apply
Apply via link
Where to Apply


This role is accountable for performance and talent management including talent development strategies, high potential and succession planning and partnering with the Director of Training and Facilitation to develop traditional leadership and learning programs that contribute to achieving overall WMF’s  goals and objectives. In addition, this role is also accountable for organization development strategies encompassing culture and engagement.

For optimum success in this role, business acumen, a strategic mindset and building team strength through vision and purpose will be essential.

You will be accountable to:

Lead the design and implementation of robust talent management strategies, processes and practices that align with current and future business needs to ensure the business attracts, develops, and retains enterprise talent
Support and drive culture initiates and objectives as required that deliver on WMF’s goals and objectives
Create and implement practices that align with WMF’s culture and values to increase employee engagement and drive organizational performance
Lead succession planning processes and techniques to understand organizational bench strength as it relates to Top Talent, High Performing Talent, Critical Talent and Critical roles along with succession strategies to build their talent pipeline
Lead the pursuit of operational excellence and deploy learning best practices, keeping the organization moving forward with the most current and appropriate methodologies, and ensuring the requisite skills reside in the learning team
Oversee the development of a Performance & Talent Management System to ensure user experience is optimal and enable talent metrics and analytics to drive fact-based talent decisions
Develop and implement change strategies related to improving/strengthening organizational culture and alignment to WMF’s values
Partner with Director of Learning & Facilitation to develop development programs
Oversee the Employee Engagement Program and the development of enterprise tools and resources to support HR and Business Leaders to drive employee engagement across all employee demographics
Develop strategic and tactical solutions and programs that respond to the key inhibitors of employee engagement and culture
Maintain an effective onboarding experience and support continuous improvement initiatives related to onboarding, working across departments to ensure an optimum experience for new hires
Participate and partner as a leader in the broader T&C team; ensuring efforts are coordinated across all T&C functions in order to deliver a seamless people experience
Manage and work with external vendors and consultants as required
Manage Talent Specialist

Skills and Experience:

A University degree in Human Resources or Organizational Development and Adult Learning Certificate, or equivalent
Previous experience leading programs related to employee engagement, talent management, developing leaders, succession planning, performance management, culture and values, change management, diversity & inclusion
7+ years experience leading multi faceted teams, with direct reports at the leader level, and demonstrated skill in people leadership, development, and relationship building
In depth knowledge of innovative learning technologies including social, mobile, micro learning and gamification
Excellent communication skills (reading, writing, verbal) in English
Demonstrated group facilitation skills and executive level presentation experience
Experience in strategic business planning, forecasting and budgeting
Ability to build strong work relationships and have a strong client service orientation
Knowledge of Agile methodologies and leading Agile teams
Conceptual thinking with a natural curiosity for continuous improvement

Additionally, they’d love it if you have:

Coaching certification is an asset
10-15 years of solid career progression

The Wikimedia Foundation is a nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Their vision is a world in which every single human can freely share in the sum of all knowledge. They’d believe that everyone has the potential to contribute something to their shared knowledge, and that everyone should be able to access that knowledge, free of interference. They host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. They receive financial support from millions of individuals around the world, with an average donation of about $15. They also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. They encourage people with a diverse range of backgrounds to apply. They do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact them at or (415) 839-6885.

U.S. Benefits & Perks*

Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
The 401(k) retirement plan offers matched contributions at 4% of annual salary
Flexible and generous time off – vacation, sick and volunteer days, plus 22 paid holidays – including the last week of the year.
Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
For those emergency moments – long and short term disability, life insurance (2x salary) and an employee assistance program
Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
Telecommuting and flexible work schedules available
Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
Great colleagues – diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., they defer to their PEO to ensure alignment with local labor laws.