Director of Strategic Partnerships

Student Finance Africa (SFA)
Nairobi, Kenya
Job Type
Where to Apply

Loan Officer, Kenya
Company:                Student Finance Africa (SFA)
Position:               Loan Officer
Location:               Nairobi, Kenya
Start Date:             January 2017
Contract:               Full Time with 3 month trial period
Compensation:           Competitive for startups in East Africa
About SFA:

Student Finance Africa or “SFA” provides affordable tuition loans for higher education to qualified students and a parent/guardian co-borrower.  As the first private student loan company in sub-Saharan Africa outside of South Africa, SFA is revolutionizing the industry starting in Kenya.

We believe in the power of tertiary education to transform African economies. Many young Africans face a common challenge; without access to tertiary education or to professional training, they cannot successfully transition from secondary school to productive employment. Fewer than 8% of Africans attend university, often because of inadequate access to education financing.  We are changing that dynamic.

Job Description & Responsibilities:

SFA is seeking a dynamic individual with prior experience managing credit portfolios at a commercial bank or MFI to manage a loan portfolio that consists of students (borrowers) and their parents/guardians (co-borrowers), at a leading university in Nairobi, Kenya.  As the first Loan Officer for SFA in Kenya, this individual will have a unique opportunity to take ownership of the business unit and shape company policy as well as contribute to the overall strategic direction of the company.  As a result, we are seeking a well-rounded mid-career, ambitious and highly proactive professional.

The Loan Officer will manage the communications and servicing of the SFA pilot loan portfolio, including daily interaction with borrowers and co-borrowers to ensure a full understanding of their loan commitment and payment deadlines, and to deliver high-quality customer service.

The ideal candidate has prior experience managing a loan portfolio including assessing client and portfolio risk, managing day-to-day operations of the loan portfolio, and proactively working with clients to ensure timely repayment.  The candidate must demonstrate leadership experience in past roles that are indicative of his/her ability to work autonomously and drive business initiatives forward.

Responsibilities of the Loan Officer include:

●  Daily management and servicing of a student loan portfolio, including frequent communication with borrowers and co-borrowers
●  Working closely with SFA leadership team to design and implement an effective loan collection policy in the context of Kenyan culture and integrate across multiple technology platforms
●  Leading all loan recovery efforts, including identifying and contacting a list of delinquent borrowers and co-borrowers on a daily basis to facilitate repayment
●  Developing expertise on all SFA terms and policies and delivering exceptional customer service
●  Providing weekly updates to SFA leadership on status of the loan portfolio
●  Working with SFA leadership to manage relationship with the partner school and build out the loan portfolio
●  Working with senior leadership to identify and develop 5 key relationships with domestic universities and/or higher education institutions that will enable SFA to develop additional loan programs in Kenya
●  Proactively developing culturally sensitive programs and material that will work effectively in Kenya


The ideal candidate has 3-5 years of professional experience as a credit officer or loan manager at a bank or financial services institution.  (S)he will have expertise in designing and/or administering a loan program, including the implementation of effective collection policies.  (S)he should have client-facing experience and be effective at communicating with borrowers about loan terms and collection policies.  Previous experience leading training sessions, especially in financial education, is a plus.  Finally, it is important for the candidate to be familiar with innovations in Fintech, mobile money, and other lending models in Africa.

A strong understanding of Microsoft Applications including Word, PowerPoint and Excel is required.  Working knowledge of QuickBooks and/or Zero is helpful but not required.  The candidate should be fluent in English and Kiswahili.

How to Apply:

To apply, please send your resume and a detailed cover letter to

For more information, please review our website at