Donor Relations Specialist
- Wikimedia Foundation
- Remote - European time zone
- Job Type
- Deadline for Applications
- How to Apply
- Where to Apply
Working hours: Must be able to work hours that are compatible with the European time zone.
The Wikimedia Foundation is the non-profit organization that operates Wikipedia – one of the most popular websites in the world, serving nearly half a billion users every month. It is the only non-profit in the top 50 websites, supported by a community of millions of individual donors.
As the Fundraising team at the Wikimedia Foundation is continuing to grow its global fundraising program, the Donor Relations Team is looking for a Donor Relations Specialist to support this growth. The Donor Relations team handles a high volume of donor inquiries in multiple languages during our year-round global online fundraising campaigns. As the first line of contact between Wikimedia Foundation and tens of thousands of donors each year, this high-profile team is made up of professional communicators, who see each correspondence as a chance to positively engage donors and educate them about our mission.
The Donor Relations Specialist will provide support to the Donor Relations team by responding to a wide range of donor inquiries from around the world in multiple languages using an online ticket-based customer service platform. In this position, you will be communicating with donors over email in multiple languages and also spend a portion of your time translating messages from English to various European languages. This remote, full-time position offers flexible scheduling, however, in order to assist Europe-based donors in a timely manner via email, we are looking for someone who is available to work hours that are compatible with the European time zone.
You are responsible for:
Working with a global team of colleagues to respond to donor inquiries via email efficiently and professionally in multiple languages
Skills and Experience:
Willingness to learn a large and evolving knowledge base, and to deploy it creatively to solve problems and help donors
Qualities that are important to us:
Experience with non-profit fundraising or online payment processing
Additionally, we’d love it if you have:
Flexible and open to change and new information
The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.
If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at email@example.com or +1 (415) 839-6885.