DRC Territory Manager

American Refugee Committee
Democratic Republic of Congo
Job Type
Deadline for Applications
Where to Apply

Territory Manager | Democratic Republic of Congo

Reports to the Asili General Manager | Oversees Asili Staff
Full-Time | December 2018

Clarity | Consistency | Community

Who we are

American Refugee Committee is and always has been about amazing global citizens taking action to change our world. Today, we’re facing a challenging global humanitarian crises that require 21st Century solutions. But we’ve found that co-creating together with impassioned, dedicated people, limited only by their own imaginations, remains the key to designing new solutions that resonate. We still believe that ARC should exist, first and foremost, as a platform for realizing the goodwill of everyday people – people from Sweden to Somalia, Minnesota to Malaysia, Uganda to the U.S.

We’ve found that something incredible will result as long as we begin the journey with amazing people, agree on a destination and move together towards it transparently and open to possibility.

If you are looking for a job, look elsewhere. If you are looking for a place where you can unleash your creativity, leverage your experience and that of those around you, we invite you to join us. We expect and reward disruption, transcendence and change making.


About the role

Asili is looking for an exceptional individual to manage the Asili enterprise in delivering exceptional services to customers and direct the expansion of the platform within the Democratic Republic of Congo. Asili is dedicated to delivering essential services in the world’s most fragile communities and aspires to transform the model of humanitarian aid across the world. The growth and evolution of Asili depends on your ability to effectively manage competing priorities and stakeholder interests – never sacrificing on delivering social impact in some of the most resource deprived places in the world.


About Asili
Asili is a business startup co-created by ARC, USAID, IDEO.org, international partners, and Congolese families. Asili works to create a sustainable and scalable model to build enterprises that strengthen the communities in which it operates within fragile contexts. The team is impatient with the status quo and rolls up their sleeves to make a difference in people’s lives through entrepreneurship.
Asili is currently operating four social enterprise zones in South Kivu to provide residents a menu of services with the goal of increasing the quality of life of our customers through the delivery of: clean water, healthcare and meaningful economic activity. Although targeted to the needs of mothers and small children, the impact extends to the entire community.


What you’ll do

The responsibilities of the Territory Manager are divided into five general categories, in which you will be supported by both global support/operations teams, key line managers.

Strategy & Vision – 10%

 You will develop and refine a long-term vision and five-year plan for the Asili enterprise across DRC, ensuring a stable enterprise which is desirable to all customers, technically feasible and financially viable.
 You will draft and execute annual goals, which should include: service team priorities, service/operations improvement projects, enterprise expansion, investments in management tools and practices, sales and impact targets.
 Work with Asili leadership and support teams to best leverage their support in accomplishing annual goals and fulfilling financing requirements
 You will identify risks and remove roadblocks to the success of Asili; ensuring that decision-making is aligned with local customers, staff, and prioritizes data-centered decision-making.

People Management – 25%

 You are an ambassador for the Asili values of Clarity, Consistency, and Community, and will inspire staff to live these core values at every level of the organization.
 Recruit and retain a high performing team – the team that will grow with Asili to serve more customers and craft new services.
 Create pathways for team members to grow and realize their own leadership potential within Asili.
 Build and maintain strong collaborative working relationships with shared services across global support teams, subject matter-experts, and start-up/project teams.

Financial Management – 25%

 You will have P/L accountability and responsibility for the entirety of the social enterprise across both earned income and philanthropic/donor capital. You will lead the annual and quarterly budgeting process for the DRC territory.
 Supervise the operation of business and financial controls that are commensurate with the commercial and grant-based activities of Asili within your territory.
 Monitor the financial sustainability of enterprise operations and implementations based upon boundary value analyses and data-centered forecasts, from both the earned income and grant-based income.

External Relations & Partnerships – 20%

 You will work with the Asili team to meet fundraising objectives set on an annual basis. This will include at a minimum the targets established by the current USAID GDA.
 Manage the network of key and intense relationships that make up Asili – these include the faith-based partners, USAID, Congolese authorities and other interested donors.
 Maintain an environment of openness and collaboration across the Asili web of relationships.
 You will represent and be the face of Asili with donors, whether they are donating their farm-land for a water point or funding for an entire zone, and with governments from national leaders in DRC to village chiefs.

Operations – 20%

 Manage line managers directly, guide their decision-making and ensure that the strategic priorities are achieved.
 Lead Asili to make meaningful impact in the lives of customers and ensure that the impact is lasting by focusing on the viability of services offered. This will entail a particular focus on the business metrics of the Asili enterprise.

Other duties as assigned


You have…

Managed internationally based enterprises or programs for at least 5 years. If you’ve done this for USG funded programs or social impact investments that’s spot on!

Been exposed to business principles or start-up environments.

Professional proficiency in French and English, ability to speak Swahili is a plus

The skills to successfully manage a large team and work with matrixed international support functions.

You are…

A problem solver and a forward thinker, you take a positive approach to making things happen!

Ambitious. You have the skills and drive to make a transformational difference.

Always on move networking and meeting people – hustle.

An amazing listener – you know how to really hear other people and understand their meaning. You get that people are looking for a way that they can make impact in the world.

Flexible, flexible, flexible. We respond to opportunity as it arises and it rarely fits our schedule or is in our plans.

A creative problem solver. You have the ability to apply sound judgment and innovative ideas to meet challenges presented.

Detail oriented AND see the big picture.

Able to meet deadlines and keep a cool head under pressure.



Health, dental, long-term disability, life and AD&D, MedEvac, Worker’s Comp Insurance – We cover 100% of your health and 75% of your spouse/dependent’s health. We also pay 100% of the premiums for long-term disability, life and AD&D insurance for you.

Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Flexible Leave Time – Between general leave, home leave and holidays, you have ample opportunity to take time off when you need it.

Great Resources – 24/7 support from headquarters for all functions and services your team needs to effectively deliver top-notch customer service.

If all of that sounds pretty great, you should stop by our Career Page http://arcrelief.org/join-us/ and watch our ‘One of the Team’ video.

Apply for this role here – https://app.jobvite.com/j?cj=o9gV8fwc&s=NextBillion

American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.

Additional Information

Apply for this role here – https://app.jobvite.com/j?cj=o9gV8fwc&s=NextBillion