Enrollment Coordinator

Organization
finEQUITY
Location
Remote, EST time zone
Job Type
Full-time
Deadline for Applications
11/14/2022
How to Apply
Apply via website
Where to Apply
https://www.finequity.org/jobs
Tags
Full-time

finEQUITY.org is seeking a dynamic individual with proven experience establishing and building lasting relationships to step into our open role of Enrollment Coordinator.

This is a rewarding opportunity to join us at a critical moment and truly have a significant impact on the organization and the members we serve. The Enrollment Coordinator will be in daily contact with prospective and current members looking to either get their full credit and debt reputation or join our credit-establishing loan program which allows those who have come home, or their loved ones, to establish a healthy credit reputation for no cost. The Enrollment Coordinator will be the main point of contact supporting members to sign up and apply for the loan.

Our member base is growing slowly, so at the start of employment with finEQUITY.org, there will be ample time to think creatively about how to refine and improve upon the experience of both current and prospective members while also promoting our services with partner organizations.

Position Overview:
Location: Remote, EST time zone
Compensation: Salary in the $50k – $60k range, with benefits
Position Type: This is a full-time position. Our team works flexible hours and believes in a healthy work/life balance.
Reports to: Interim Program Operations Supervisor and the Executive Director
Collaborates with: Operations Team
Start date: November 2022

Organization Overview: finEQUITY.org is a community-sourced financial technology organization. We are a nonprofit with a mission to build a digital road from prison to financial prosperity. In doing that work, we advance the financial futures of families impacted by mass incarceration.

Our first product, not our last: an innovative way for recently released community members to establish a healthy credit score so that they can access affordable housing, phones, utilities, cars, and more. Our loan program, which was piloted in New York in 2021, is set to expand in 2022-2023 to New York State and the City of Louisville in both Kentucky and Indiana. We see ourselves as contributing online tools to fight against the collateral consequences of incarceration and combat both racial and economic inequality. In the future, we will focus on addressing barriers to employment and families managing criminal justice debt.

Responsibilities:
– Operate as the lead point of contact for all matters specific to prospective and current members.
– Organize and maintain notes and data, on a daily basis, about current and prospective members in our CRM.
– Coordinate efforts with other teams and team leadership to resolve issues quickly, wherein you will also serve as the voice of our members internally.
– Play an active role in solving and troubleshooting prospective and current members’ requests, issues, and training.
– Work through delays or obstacles that may pop up to ensure members are successfully set up to use our services.
– With the support of the larger team, coordinate and lead monthly check-in calls with each member who wants a phone or video conference to discuss their experience with our services.
– Lead workshops about our services and basic financial topics to educate and recruit new members.
– Interact via conference calls and/or emails to facilitate and accelerate the onboarding of new members. This entails answering questions about our credit visibility loan and other services offered by our organization, along with troubleshooting technical difficulties.
– Identify opportunities to improve our processes and member communication in order to better serve our members.
– Overall, increase the number of community members enrolling in our services and be critical in increasing engagement and satisfaction of members who have already enrolled in our services.

Required Qualifications:
– Highly organized and detail-oriented; enjoy building and/or maintaining systems that support staying organized and informed.
– Proven experience managing tasks and time in a remote environment.
– Excellent written & verbal communication skills with an emphasis on empathy and solution-oriented responses.
– Take pride in providing clear, helpful information.
– Respond to people in a timely manner, being consistently proactive with follow-ups, as well as always being ready, prepared, and resourceful when interacting with others.
– Enthusiasm for meeting and engaging with people and listening closely to understand their needs and/or concerns.
– A fast learner with proven experience in relationship building, customer service, relationship management, sales, client support, and/or fundraising.
– Enjoy learning new technologies and training others on how to use them.
– Proven ability to implement current processes while thinking thoroughly about how to possibly refine and improve upon the system.
– Very comfortable with change; adapts and thrives with new systems, new processes, or new approaches..
– Demonstrated lived-commitment to apply racial, gender, and economic justice lenses.
– Previous experience practicing transparent team communication; if no previous experience, is excited to learn more about transparent team communication and how to grow skills in this area. Click here to learn more about our communication standard.
– Residing in New York State or EST time zone, with strong preference for residents of New York City or the Louisville Metropolitan Area (KY and IN).

Bonus Qualifications:
Flexible in responsibilities and willing to expand in the role.
Interested in learning about new financial topics in order to train/coach members in the future.

To Apply: We require a cover letter and a resume be submitted, along with written answers to a few very short questions.

Go to https://www.finequity.org/jobs and submit an application/required submission items for consideration no later than Monday, October 31. Applications will only be accepted using this link.

finEQUITY.org is dedicated to equal employment opportunities in every term, condition, and privilege of employment. finEQUITY.org prohibits unlawful discrimination against applicants or employees based on race, color, national origin, ancestry, creed, religion, sex, age, disability, pregnancy, genetic information, veteran status, sexual orientation, marital status, gender or gender expression, or any other characteristic protected by state and/or local law.