Executive Assistant & Member Success Coordinator

Pledge 1%
San Francisco, CA
Job Type
Deadline for Applications
Where to Apply

Company Overview:

Pledge 1% is a global movement to change the status quo and create a new normal where giving back is baked into the DNA of every company from the very beginning. Pledge 1% empowers companies to donate 1% of their profit, equity, product, and/or employee time to causes of their choosing.

Pledge 1% is at the forefront of all things social impact + tech. Over 8,500 companies in more than 100 countries have taken the pledge to date and in 2017, Pledge 1% was named Fast Company’s #1 Most Innovative Nonprofit in the world. Pledge 1% companies have already ignited over a half a billion dollars in new philanthropy, and we’re just getting started!

By joining the Pledge 1% team, you’ll get the opportunity to liaise with our core partners (e.g. Salesforce, Atlassian, 500 Startups, Techstars, TechCrunch) and our ever-growing list of member companies—all while working in a dynamic startup environment offering tons of independence and ownership.

Role Overview:

We’re looking for a highly-efficient, detail oriented, and self-driven Executive Assistant & Member Success Coordinator. This is a super exciting opportunity because you’ll be an early addition to our core team. That means you’ll have the chance to shine right off-the-bat and to play an integral role in helping the organization run smoothly as we rapidly grow/scale.

Core Responsibilities:

Executive Support- Create substantial leverage for the Chief Executive. Ensure that the Chief Executive is as efficient and effective as possible by anticipating her needs and maximizing her time.

Calendar management- As gatekeeper, manage complex calendars and schedule internal and external meetings with Chief Executive while being able to anticipate conflicts and solve scheduling issues with ease across global time zones.

Meeting preparation- Manage all logistics for meetings involving Chief Executive. Ensure all meetings have defined agendas & objectives and send relevant materials in advance. Provide research (participants background/insights) prior to meetings.

Meeting follow-up- Develop a system for managing meetings and follow-ups in order to streamline communication. As appropriate, accompany meetings, take notes, organize action items/owners/timing and communicate clear follow-up activities.

Time management- Conserve Chief Executive’s time by reading & routing email, drafting communication, collecting & analyzing information, initiating meetings and greeting guests.

Communications- Draft communications for the Chief Executive, including, but not limited to, company updates, presentations, emails with key stakeholders, donor prospects, and more.

Expense report management- Handle all expense reports for Chief Executive.

Travel & conference management- Support Chief Executive with coordination of international and local travel and logistics around conference and speaking engagements.

Operations “Team Athlete”- Play an integral role in scaling the business, bringing efficiencies in work by implementing and improving processes for project & data management and researching growth opportunities. Represent Pledge 1% by promoting member success, supporting social media efforts, maintaining a professional (and fun!) office environment, and being a welcoming face at industry events. Contribute to team with a positive, roll-up-your-sleeves attitude.

Data- Manage incoming data sets including growth channel partners (Techstars, 500 Startups) in Salesforce and Hubspot environments. Practice exceptional data hygiene (validate & clean data). Maintain a pulse on the company’s key data points.

General Operations & Office Management- Provide back-office support to all P1% staff.

Be the guru for GSuite, Salesforce, Hubspot, Crunchbase integration, website, & office equipment. Maintain and build clear, organized virtual filing systems.

Manage orders for office supplies, marketing collateral, and meeting snacks. Maintain an organized, clean and well-supplied office to ensure team success.

Customer Support & Member Success- Manage member help email inbox; support member success activities i.e. basic onboarding, webinars, online community, content creation (assist in creating copy, signs, 1-pagers, etc), and other member engagement initiatives.

Social Media Communications- Coordinate the Marketing/Social Media rhythm of the business in close partnership with the Chief Executive and Marketing Consultant including agenda management, notes, drafting and posting to social media.

Events: Attend P1% and industry events and represent P1% with professionalism, warmth, and excitement. Research event venues, coordinate logistics, booth set-up, etc.

Executive Special Projects and Research- Ad hoc research i.e. track top startup accelerators, latest conferences, IPO watch lists/member news, potential donors, and more!

Who you are:

Self-Motivated Multi-tasker- Organize, prioritize and coordinate multiple work activities with the ability to meet deadlines. Can easily multi-task and self-manage. Very reliable and responsive.

High EQ- Great judgment; people person, able to build strategic relationships with stakeholders.

Team Player- Super positive, flexible, resourceful and have a “no problem-I’m on it” attitude.

VERY strong communicator- Written, oral, and visual communication skills. Comfortable and experienced interacting with C-level.

Exceptional Attention to Detail: Extremely organized & have crazy attention to detail.

Tech & Operational Excellency- Tech savvy, enjoy leveraging technology, keep tabs on the latest tools/apps/trends. Operationally minded and enjoy making things more efficient.

Passionate about social change and the Pledge1% mission and vision.

Physical ability to move boxes weighing 20-30 lbs each 10-15% of work time. Occasional travel.


3+ years of experience, salary commensurate with experience level. Bachelor’s and/or Master’s degree or equivalent experience.

Prior experience as an Executive Assistant at a high-growth, fast-paced tech company / startup.

Experience in project management, data, event management roles that involve attention to detail.

You are also a guru at G-suite/MS office. Prior experience with Salesforce is a bonus.


Target start date: May 2019.
12 days vacation (and more in your 2nd year!).
Office space in the Presidio (a national park) shared with other awesome nonprofits.
Pledge 1% is an equal opportunity employer.

To Apply:

We’d love to hear from you. Send a resume, short cover letter, and relevant portfolio materials, to jobs@pledge1percent.org by 4/30 with the subject line “Executive Assistant & Member Success Coordinator.” Don’t just tell us what you’ve done in the past—tell us why you’re excited to be part of the Pledge 1% team and why you’re the best person to help us succeed.

Additional Information

Pledge 1%, a project of Tides Center, celebrates diversity and is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know in your application.