Global Lead: Products

FINCA Impact Finance
Washington, DC
Job Type
Deadline for Applications
How to Apply
Please apply on the website
Where to Apply

FINCA Impact Finance (FIF) believes in the power of Inclusive Finance.

FINCA Impact Finance is a global leader of responsible financial services. We are comprised of 17 full-service banks and microfinance institutions and a holding/shared service company and we serve more than 2.8 million customers with an array fintech and traditional products and services. We are a double bottom line company that delivers positive social impact and financial sustainability.

We are more than 7,000 dedicated colleagues who are passionate that financial services can have a positive impact. Most of us living in the communities we serve, and all of us guided by our values of warmth, trust, and responsible banking.

We welcome candidates with diverse backgrounds and considers people at all career stages. We seek individuals with whom we can build strong and lasting relationships – people who care about, and have respect for, customers. We look for colleagues who approach their work with joy, innovation, energy, and a sense of service beyond self.

Thank you for applying.

Role Purpose

In this role, you will be responsible for driving the development and enhancement of our financial services products to meet the evolving needs of our customers and overseeing the entire product development lifecycle. You will collaborate with cross-functional teams to define product strategies, execute product roadmaps & requirements, and ensure the products meet customer needs and regulatory requirements. A key element of the role is supporting in-country teams and building knowledge and capacity in FIF subsidiaries to ensure products are designed and priced within an agreed framework that ensures alignment to our values and mission.


Develop an agile product development practice in FINCA subsidiaries and lead those teams through a proof-of-concept initiative. This will include development of all practice guidelines and tools, coaching team members to competency, and leading the teams through the product development and testing roadmap to proof-of-concept completion.
The agile product development practice will include:
Definition of roles of team members
Product roadmap and sprint cycle schedules
Customer profiles and user stories
Product prototypes
Prototype testing plans
Feedback loops
Indicators, metrics and reports for measuring customer value and business value.
Go to market strategy.
Report regularly to the CMO and Global Product Advisor and propose refinement of the product roadmap according to prototype test results.
Act as the primary point of contact for product-related inquiries and provide guidance to internal teams and external partners.
Modify and revise existing designs to meet changing customer preferences.
Develop reports on product key performance indicators and monitor performance ofproducts.
Develop product related training materials and conduct trainings if needed.
Job Requirements

Bachelor’s degree in business, Finance, Marketing, or a related field; MBA or equivalent is a plus.

7-10 years’ experience in banking / financial services entity;
A proven track record in having successfully managed a customer strategy;
Proven track record of successfully launching and managing financial products, preferably in emerging marketing and within the banking or financial inclusion sector;
Experience with Agile and/or Scrum methodologies and a demonstrated ability to work collaboratively with technical teams;
Experience with Microfinance and hands on experience in digital banking;.
Knowledge and Skills

Highly entrepreneurial analytical thinker with a ‘go to market’ approach;
Able to manage multiple projects simultaneously involving various stakeholders and to deliver results within deadlines;
Excellent communication (oral and written) and interpersonal skills, especially empathy and listening skills;
Ability to cogently and persuasively communicate and present to senior level management;
Experience and comfort working in a complex matrix organizational structure across geographical regions;
Proven ability to delegate and to empower teams;
Strong skills in strategy formation, analysis, problem solving and resolving disputes;
Familiarity with Agile, Waterflow or similar project management methods.
Language Skills

Fluency in English is required;
Business proficiency in English a must, Spanish, French or Russian is a bonus.
Travel requirements

Presence in our subsidiary will be required at minimum 1 week per month, but flexibility will be needed for extended stays. All travel must be in line with FINCA travel policies;
Travel in economy class when traveling by air or rail.
Availability to travel sporadically to attend relevant meetings, in economy class when traveling by air or rail.