Health Worker Performance Management Officer

Global Health Corps
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The Performance Management Officer (PMO) will work with the Senior Advisor for Performance Management on the second result area of the project, which focuses on enhancing the productivity and performance of the health workforce so as to improve the quality of health services. The PMO will work with the whole PM team, but with special focus on strategies implemented to reduce absenteeism in the health sector. The high rate of absenteeism contributes to reduced access to health care, heavy workloads for the few available health workers, de-motivation, and poor quality of care due to fatigue. The underlying causes of absenteeism include absent or weak leadership and management, low pay, lack of accommodation close to the workplace, poor relationship with the community, safety issues, and poor work attitudes.

The PMO will contribute their expertise and creative innovation to health worker motivation and absenteeism reduction. They will work with the informatics team to assess and improve upon existing computer-based systems for monitoring absenteeism, and use available data to document best practices and generate solutions. This will include documentation on the effectiveness of biometric machines in tracking attendance to duty. The fellow will work with the PM team on developing innovative motivation and retention strategies for health workers, especially in rural and hard to reach areas. The fellow will also support the review of support supervision guidelines and strengthening support supervision systems in the health sector.

For over 30 years, in nearly 100 countries, IntraHealth International has empowered health workers to better serve communities in need. IntraHealth fosters local solutions to health care challenges by improving health worker performance, strengthening health systems, harnessing technology, and leveraging partnerships.

IntraHealth has been working in Uganda for over 25 years. The current project, the USAID-funded Strengthening Human Resources for Health Activity, works to strengthen the capacities of ministries, districts, professional councils, and private not-for-profit organizations to better plan and manage the health workforce for improved health outcomes. This is achieved through three main result areas:

Result 1: Increased and equitable recruitment, deployment, and retention of health workers
Result 2: Improved health worker performance at all levels
Result 3: Improved pre-service training to meet the needs of Uganda

This position is part of the Global Health Corps fellowship. Global Health Corps (GHC) is a leadership development organization focused on building the next generation of diverse, disruptive global health leaders. Founded in 2009, we competitively recruit talented professionals (ages 21-30) from a range of sectors and backgrounds and place them in high-impact roles within partner organizations — including Clinton Health Access Initiative, Partners in Health, Planned Parenthood Global, and Government Ministries in Zambia, Rwanda, and Uganda — working on the front lines of health equity in Malawi, Rwanda, Uganda, the US, and Zambia.

Support the Senior Advisor – PMO to develop innovative motivation and retention strategies for health workers, especially in rural and hard to reach areas
Support the PM team and work with the informatics team to assess and improve current approaches to monitoring and reducing absenteeism, including computer-based systems, innovate new approaches
Analyze absenteeism data and document progress, processes, and strategies
Work with the M&E team to ensure that absenteeism-related data is being properly captured and reported for project results

Skills and Experience
Items indicated with an asterisk (*) are required:
Bachelor’s degree*
Preferred: Bachelor\’s or master\’s degree in public administration, public policy, organizational development, management, business, public health, or social science field related to human resources for health
Experience in implementing HR leadership, management, and/or organizational development initiatives*
Experience implementing or managing HRH or related activities in a developing country context, such as: HRH Performance management, HRH assessment, workforce policy and planning, human resource development and management, leadership development, delivering or evaluating education for health professionals*
Applied skills and experience in data analysis and computer literacy in MS office applications including Word, Excel, PowerPoint, Outlook*
Familiarity with the Uganda health care system, the Ministry of Health, District Government, and other development organizations in Uganda is a plus
Clear commitment and record of achievement to building the capacity of local partners
Experience with open-source software packages
Possesses IntraHealth core competencies: Innovation, Accountability, Service Excellence, Interpersonal Relationships
Excellent communication and leadership skills
Flexible in planning and implementing activities
Conceptual thinker with excellent organizational skills, time management skills, and attention to detail
Willingness to travel within the country