Collections Specialist

Husk Power Systems
Lafia, Nigeria
Job Type
Deadline for Applications
How to Apply
Qualified candidates should submit applications through
Where to Apply

Role Summary
Husk is seeking a Collections Specialist to join the growing team in Nigeria. We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.
The collection specialist will work with the EED business to ensure that repayments are done in a timely manner. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently. This position provides the opportunity to join a growing team that is changing the face of rural electrification in many countries in Asia and Africa, including India, Tanzania, Nigeria, etc.

Key responsibilities:
• Repayments and Collections Management
• Monitoring accounts to identify overdue payments.
• Finding and contacting debtors to arrange debt payoffs.
• Keeping accurate records and reporting on collection activity
• Notifying customers whose payments are due.
• Proactively notifying customers ahead of their due payment date
• Sharing weekly and monthly collections report with the Head of EED business
Collections Management and Administration
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Take ownership of the collection’s agents
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

General Skills & Attributes
• Proven experience as a Collection Specialist or similar role
• Familiarity with laws related to debt collection.
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress.
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Ability to multi-task and work within a fast-paced environment
• The ability to evaluate and convey complex information to others in an effective manner through concise communication skills and clear presentation skills in both verbal and written contexts.
• Should possess requisite skill sets- active listening, speaking, reading, comprehension, critical thinking, performance monitoring, time management, people management, material resource management, judgment and decision making, teaching, coaching, and social awareness.
Physical Demands
● Have full range of mobility in upper and lower body
● Could work in outdoor weather conditions at certain times
● Have adequate visual and hearing acuity to follow instructions; and determine accuracy of the work assigned.
● Ability to work in rural, peri-urban locations as required.
Does this sound like you?
• Graduate from a leading institution with a related degree in social sciences, humanities or sciences. Post-graduate degree and/or related professional qualifications from relevant bodies; a plus.
• Experience renewable energy and managing customer relationship
• A clearly defined strategic thought process and a continuous improvement mindset with excellent problem-solving skills
• This position requires a warm and friendly character, critical thinking and the ability to provide solutions to the benefit of the company, and projects.
• Previously worked in a contact center
• Lead by example and offer support/co-ordination to company workflow.
• Operationally focused; detailed oriented but able to grasp big picture
• Excellent skills with MS Excel, MS Word and MS PowerPoint
• 2 years plus experience in collections and credit management preferably in the field of Renewable Energy (Solar/ Biomass)
• Business level fluency in major Nigerian languages, a plus
• Dependability, attention to detail, cooperation, stress tolerance, concern for others, initiative, leadership, self-control, and independence are the desired pre-requisites.

Location and Travel
This role is based in Lafia, Nasarawa State

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.
Husk Power Systems and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, colour, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.