Instructional Design Summer Associate

San Francisco or New York
Job Type
Deadline for Applications
Where to Apply

+Acumen is seeking a Summer Associate to help us design and build our online courses. This is a great opportunity for a native digital thinker with a strategic mindset.

Acumen is changing the way the world tackles poverty by investing in companies, leaders and ideas. We invest patient capital in businesses whose products and services are enabling the poor to transform their lives. Founded by Jacqueline Novogratz in 2001, Acumen has invested more than $114 million in 109 companies across Africa, Latin America, South Asia and the United States. We are also developing a global community of emerging leaders with the knowledge, skills and determination to create a more inclusive world. In 2015, Acumen was named one of Fast Company’s Top 10 Most Innovative Not-for-Profit Companies.

About +Acumen
Our +Acumen team is building the world’s school for social change – a global learning community for social change-makers. +Acumen is a new initiative started in 2013 with the vision of equipping thousands of passionate people with the tools, insights and community to step up and create change.  We do this in two ways:

+       We offer free and low-cost online courses that help to democratize access to the best tools to change systems which keep people entrenched in poverty
+       We find the “best” people and connect them to Acumen & each other at scale

To date +Acumen has reached over 450,000 people from 190 countries through its courses.

Where You Come In
We run a range of online learning experiences across different platforms. You will take the lead in helping us migrate our courses to a single platform to improve the user experience and optimize the design. You’ll also play a role in handling day to day operations, working on the frontlines of offering support to our learners, and managing our community of coures volunteers

More specifically, you will have the opportunity to:
+       Lead the migration of our courses to a new platform to optimize and improve the user experience and evaluate and execute solutions to make the learning experience more seamless
+       Manage our community of volunteer course catalysts who support learners in our courses
+       Support our course operations including verifying that all components of the courses are set to launch and release to thousands of students
+       Respond to students inquiries and serve as the person on the frontlines of providing user support

Success in this role will be defined by your ability to pay attention to the large and small details of building courses on digital platforms, gain a deep understanding of the learner experience, and align our courses to best practices instructional design.

Who You Are
You’re well-versed in principles of instructional design and blended learning. You’re able to respond flexibly and strategically to user insights and data. You are detail-oriented and able to see how executing small tasks well contribute to the bigger picture. You’re eager to help learners around the world with their questions and inquiries—no matter how large or small. You’re a team player who shares Acumen’s values. You’re a thinker-doer, skilled writer, with a mindset for flawless execution.

Preferred qualifications:
+       Native “digital thinker” with a track record of developing digital content
+       Detail-oriented project manager
+       Designer with an acute sensitivity to the user experience and optimizing ways to improve it
+       Critical thinker accustomed to working, problem solving and collaborating thoughtfully in a fast-paced environment
+       Ability to collaborate effectively with different colleagues and personalities, at all levels both externally and internally, and across a variety of functions and geographies
+       BONUS: background in education, instructional design, user experience design, or design thinking
+       BONUS: experience building online courses
+       Working towards completion of undergraduate or graduate degree
+       Must be authorized to work in U.S.

Additional characteristics we look for in all roles at Acumen:
•       Commitment to and enthusiasm for the organization’s mission to change the way the world tackles poverty, and respect for our core values: generosity, accountability, humility, audacity, listening, leadership, integrity and respect
•       Ability to thrive when there is ambiguity, remain cool-headed when there are curve balls, and withstand the tests of a rapidly changing environment with resilience and resolve
•       A sense of humor (really)

New York or San Francisco

$550-650 per week, commensurate with experience, for 12 weeks

The deadline to apply for this position is Friday, June 1, 2018 but candidates are encouraged to apply early, as applications will be reviewed on a rolling basis.

Additional Information

To Apply

Please follow this link:

Submit a resume and brief responses (<150 words each) to the following questions: 1. What is the most detail-oriented task you’ve ever accomplished? What strategies did you have for completing this task?
2. Pretend that a user is having difficulty forming a team on an online course platform (which is a requirement for many of our courses). How would you troubleshoot the issue? What is the (succinct) email you would write to them to help them resolve the problem?