IT Manager

Organization
Digital Green
Location
Remote, based out of the following states: California, Nevada, Kansas, Washington D.C., Washington State, Pennsylvania, Virginia, or Texas
Job Type
Full-time
Deadline for Applications
04/30/2022
How to Apply
Apply on our website
Where to Apply
https://digitalgreen.applytojob.com/apply/LTGRN11LCK
Tags
Full-time

About Digital Green

Digital Green is a global development organization that empowers smallholder farmers to lift themselves out of poverty by harnessing the collective power of technology and grassroots-level partnerships. We join forces with governments, private agencies and, most importantly, rural communities themselves to co-create digital solutions that are of the community and for the community. When farmers have the tools they need to connect with one another, they’re far more likely to apply what they’ve learned on their farms and in their households–improving their own livelihoods and those of others in their community, in a manner that’s nutrition-sensitive, climate-resilient, and inclusive.

So far, Digital Green has reached 2.5 million rural community members across over 8,000 villages in India, Ethiopia, Afghanistan, Ghana, Niger and Tanzania. Collaborating with over 20 partners, Digital Green has helped facilitate the production and dissemination of over 7,000 localized videos in 50 languages. In addition to this, through our online training courseware, we have trained 17,000 frontline workers, 7,000 of whom have been trained through mobile applications. Digital Green operates from offices in San Francisco, New Delhi, Addis Ababa and Washington, DC. Digital Green is a 501(c)(3) nonprofit organization in the US. For more information, please visit Digital Green’s website: www.digitalgreen.org.

Digital Green is entering an exciting phase of development as it expands its activities to additional countries in Asia and Africa. As part of this expansion, Digital Green is building a small team of exceptional individuals with a passion for finding solutions to pressing development problems, a curiosity about complex issues facing the world’s poor, and a drive to tell o ur story. This is an exciting opportunity to join Digital Green’s new and growing team, supporting our ongoing programs, country expansion and start-up operations.

Job Summary

The ideal candidate will be an experienced IT professional, eager to use their skills to support a rapidly growing global organization. This is a new role, and Digital Green’s first in-house dedicated IT position. We’re excited to bring on a new team member who is both visionary and practical—ready to conceptualize a tech-optimized future for the organization, while attending to IT administration needs. This is a unique opportunity for an entrepreneurial IT professional to build out a global IT function.

The Information Technology Manager (IT Manager) will report to the Director of Operations and be a member of the close-knit, service-oriented, highly collaborative (and fun!) Internal Operations Team.

The IT Manager will also work closely with Digital Green’s existing managed IT service provider, IT consultants, vendors, and staff in the US, India, and Ethiopia to maintain, assess, and evolve the organization’s IT infrastructure to seamlessly support growth, business operations, and maintain security and continuity.

This position will be based in the US but is remote and the individual may be based out of the following states:  California, Nevada, Kansas, Washington D.C., Washington State, Pennsylvania, Virginia, or Texas.

Key Responsibilities

IT Leadership

In partnership with the Director of Operations, design and develop the internal Information Technology function to support the organization’s rapid growth, global reach, and technological innovation.

Assess current IT infrastructure and partners (consultants), and design and execute an IT strategy / roadmap to reach the next level of maturity, security, and efficiency

Update and develop IT governance systems, policies, and procedures to ensure compliance with data security requirements / best practice and organizational policies

Develop and manage comprehensive cybersecurity plan

Set standards for hardware, software, and services

Develop and implement annual plans and budgets based on assessed needs and strategic goals of the operations department or organization

IT & Systems Administration, Management & Oversight

Ensure information security across all of DG’s IT- and mobile- communications related activities

Ensure that the organization’s systems and infrastructure are compliant with all current domestic and international regulations affecting IT operations, such as privacy, security, and data protection regulations

Assess and address cybersecurity alerts

Manage organizational hardware inventory and software systems installation and updating, and processes for new laptop set-up, return, and retirement; purchase new devices

Manage 3rd party IT and systems vendors / accounts

Arrange and/or provide users with technical support for computer problems; Serve as the liaison between the organization and the IT managed services helpdesk and other technology partners as appropriate

Enhance staff awareness of essential systems, software, and security features through internal training and communication

Qualifications and Experiences

A passion for technology and improving organizational systems

Bachelor’s degree or equivalent experience in related field

Demonstrated ability to communicate technical issues to non-technical audiences

Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response

Strong knowledge of cloud-based services such as Box, Google Suite, Dashlane, Zoom, and Office 365, PC and Mac desktop and laptop computers, Android and iOS mobile operating systems, audio/video conferencing services, email marketing and event management platforms, and back office (e.g. Finance and HR) systems

Understanding of current regulations affecting IT operations, such as privacy, security and data protection regulations, and knowledge of best practices to ensure compliance

Skill in analyzing business processes and determining appropriate IT supports

Exceptional project management skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

Ability to critically evaluate and prioritize information gathered from multiple sources, reconcile conflicts, and translate user requirements into technological solutions

Strong interpersonal skills and the ability to maintain relationships with external and internal stakeholders at all levels of seniority; demonstrated ability to train audiences with varying levels of tech savviness preferred

At least seven years of professional information technology experience and three+ years in a management role required;

Experience managing IT systems in a global setting, preferably in countries with varying levels of connectivity / internet availability

A strong systems orientation, with a track record of improving and enhancing existing technologies, launching new systems, and consolidating / integrating systems

Experience managing IT function and infrastructure in a rapidly growing organization, or advising organizations on how to mature their IT functions

Demonstrated ability to effectively manage IT contractors / vendors and/or staff

Compensation: Digital Green is a great place to work and prides itself on a competitive and comprehensive compensation and benefits package (including medical, dental, 401K, FSA). Digital Green is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.