Junior Application Support

Organization
Tony's Chocolonely
Location
Amsterdam, The Netherlands
Job Type
full-time, 1 year contract
Deadline for Applications
10/21/2021
How to Apply
Click on the advertisement link
Where to Apply
https://join.tonyschocolonely.com/junior-application-support/en
Tags
ContractFull-time

Your role at Tony’s

Tony’s Chocolonely exists to make 100% slave free the norm in chocolate. As a junior application support at Tony’s your primary goal is to make sure users can use their IT tools effectively to support the goals of the organization. You provide support, implement change requests, maintain accounts and security protocols, develop and train users, document and optimize their IT systems. Your focus will be on their core systems: Microsoft 365, MiddleWare (Dell Boomi), ERP (Business Central), Forecasting (Oracle PBCS) and CRM (Salesforce). You are part of team IT, will work closely with their partners for Dell Boomi, NAV, Oracle PBCS and Salesforce and report to the IT Manager.

Are you ready to raise the bar with them? Here’s what you will do:

Ensure users have access to the IT tools they need

Guide the authorization and security process, so users have access to the information they need to fulfill the goals of the organization. Ensure the IT systems are secure by reviewing and following security protocols.

Ensure users can use the tools optimally

Develop and conduct training on their core systems. Answer any functional questions related to the application and process service requests. Document frequently asked questions and ensure the sharing of critical knowledge about the applications to raise productivity of all users.

Facilitate changes to IT capability

Translate user requests to business cases, conduct gap/fit analysis and set functional requirements for changes or additions to the core systems to expand IT and Business capabilities to help achieve their goal. You will work in projects to achieve these additions and changes, being the liaison between the users, the IT team and their IT vendors.

Minimize impact of incidents

Handle any incidents, problems, errors and other impediments related to the core IT systems that users encounter. This involves first level support, first analysis, following escalation procedures and follow-up.

the ideal candidate

Must Haves

Verbal and written English language skills

Technical and functional knowledge of at least NAV (Business Central and Boomi ). They can teach you Oracle  😉

A clear fit with Tony’s culture, values and mission, and most importantly the drive and determination to create a real impact

You are hands on, ready to go the extra mile attitude, willing to help both your direct IT colleagues as well as the wider Tony’s team

Nice to Haves

It’s a big plus if you already have experience with Salesforce and Microsoft 365

Functional knowledge of Oracle PBCS

what they offer

An enthusiastic team of great, driven colleagues with a lot of love for their mission and Tony’s Chocolonely.

An inspirational and fast growing international work environment in which you can show that things can be done differently and you will get challenged to raise the bar.

The possibility to help build Tony’s Chocolonely and their mission. Only together they can change the chocolate industry!

A minimum of 28 annual leave days, that’s right minimum. More is fine too.

With a permanent employment contract you are eligible to join their Employee Participation Plan; Tony’s Golden Wrapper.

They take your development very seriously and have annual personal training budgets.

A super tasty lunch & enough (healthy) snacks. Better than at home, they hear often.. (when at the office)

Working out during work hours; to keep you sharp, and fit! Oh and your sports outfit is on them, of course. (when at the office)

A pretty sweet office in the middle of the Westerpark in Amsterdam.(currently they work hybrid)

Fun! Don’t get them wrong, they know how to work their socks off too, but do this with loads and loads of fun!

And of course, lotssss of chocolate.

sounds like you?

Show them that you are THE candidate that we are looking for and send them your application NOW! We will invite the best and most convincing applicants for an interview (remote for now). There will be meetings with the team and your future Manager Feike!

Additional Information

We can’t provide VISA or relocation for the role. Currently working hybrid: you can decide how many days at the office and how many at home 😉