Kiva Partner Monitoring & Operations Fellow – Arabic Portfolio

Middle East (Jordan & Lebanon)
Job Type
Deadline for Applications
Where to Apply

Job Description: In just 12 years, Kiva has raised over $1 billion in loan capital for nearly 2 million borrowers in over 85 countries. Kiva’s lenders fund over $10 million in loans every month. Headquartered in San Francisco with offices in New York, Nairobi, Mexico City and Bangkok, Kiva’s team has 100+ employees and 500+ volunteers worldwide.

Kiva’s Partnerships team works primarily with Microfinance Institutions (MFIs), non-profits, and social enterprises known as Field Partners who post borrower profiles from all over the world onto the Kiva website. The team is responsible for sourcing, conducting due diligence, monitoring and managing relationships with Field Partners. The team also trains new partners, and ensures that existing partners are compliant with Kiva policies and aligned with Kiva’s social mission and strategic focus.

We are looking for passionate, dedicated, skilled volunteers to support the efforts of the Partnerships team by serving as Kiva’s eyes and ears on the ground, working directly with the employees and clients of Kiva’s Field Partners. Reporting to regional Portfolio Managers, Kiva Fellows contribute to the overall goals of the team and the organization through the execution of a customized workplan over the course of 6 months.

Kiva Fellows come from a wide variety of backgrounds and professional experiences. They are united by their desire to gain on-the-ground, hands-on experience in the microfinance sector while meaningfully contributing to Kiva\’s mission. The Kiva Fellowship is an unpaid volunteer position, but reimbursements for international travel (up to $1,500 total) and monthly living expenses (~$400/month) are provided for the duration of the fellowship to help offset expenses.

All fellows must attend Kiva Fellows Training Week in San Francisco, CA, January 29 – February 2, 2018. Fellows are expected to deploy to the field within two weeks following training and conclude their service in July 2018.

Primary Responsibilities:

Partner Monitoring: Conduct on-site monitoring of assigned Field Partners (primarily through Borrower Verifications) for compliance with Kiva policies. Assist with the monthly repayment reporting process and escalate compliance, systems and process issues as needed.
Partner Support: Serve as Kiva\’s on-the-ground ambassador for Field Partners, helping to communicate Kiva mission, vision and strategies. Assist in onboarding approved partners, communicate Kiva policy to partners and update Kiva on any new partner developments and/or issues. Provide assistance, as needed, to resolve issues faced by the partners such as trouble accessing tools provided by Kiva.

Partner Operations: Assess the Kiva-related operations of assigned Field Partners, identifying opportunities for increased efficiency and implementing sustainable solutions. Provide training and technical assistance on Kiva systems, processes, and policies to key Field Partner staff members involved in the Kiva workflow.

Additional Responsibilities:
Partner Impact: Support internal impact measurement efforts by collecting and/or verifying partner-reported impact data. Interview Field Partner staff and borrowers and provide relevant updates to the Kiva lender community through Journal Updates and Kiva Fellows Blog posts. Document Field Partner activities and impact through photo and video content collection.
Business Development: Develop local contacts and networks to assist with the sourcing and recruitment of new partner organizations.

Fellowship Location:
Middle East (Jordan & Lebanon)

Please note that these locations are subject to change based on the needs of Kiva’s Field Partners and shifting priorities within each portfolio region. Further information about timing and sequencing of travel will be provided during the interview and offer process.

21 years of age by the start of Kiva Fellows Training Week
Ability to travel to San Francisco for Kiva Fellows Training Week
Available for full 6-month volunteer commitment
Fluency in English and high proficiency or fluency in Arabic
Positive attitude and dedication to Kiva\’s mission
Flexibility and adaptability in the face of rapidly shifting priorities and circumstances
Comfortable traveling extensively when needed and living for an extended period of time in developing countries
Ability to take initiative and work independently while maintaining ongoing communication with a remote manager
Cultural sensitivity, which may include prior work or volunteer experience in a cross-cultural setting

3-5 years’ work experience
Comfortable learning new technologies
Patience and persistence when advocating for change
Process-oriented thinker with an eye for efficiency
Highly organized with strong attention to detail
Experience designing and conducting trainings
Experience collecting data or implementing surveys
Strong analytical and financial analysis skills
Strong communication skills including the ability to tailor communications to a wide variety of audiences and stakeholders

Access to a well-connected network of 700+ former Kiva Fellows, plus the wider Kiva network of staff, interns, and partners
A week of in-depth training at Kiva headquarters in San Francisco, plus ongoing professional development workshops and trainings
On-the-ground exposure to the microfinance, crowdfunding, and social enterprise sectors
Modest reimbursements to help offset international travel and monthly living expenses, plus travel insurance coverage.

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva’s culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. Join us and help us achieve our mission!