Learning & Efficiency Coordinator

Miller Center for Social Entrepreneurship - Santa Clara University
Santa Clara, CA
Job Type
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Position Title:
Coordinator, Learning & Efficiency
Position Type:
Fixed Term (Fixed Term)
Salary Range:
$24.17 to $27.78

Pay Frequency:
This position offers an exciting opportunity to be part of an innovative and committed team working with a globally recognized social enterprise accelerator operating within Santa Clara University (SCU).

Miller Center is at the forefront of the social entrepreneurship movement. With an emphasis on climate resilience and women’s economic empowerment, we accelerate social entrepreneurship to end global poverty and protect the planet. Our proven model unites the talents and expertise of our executive mentors, world-class curriculum, Silicon Valley’s spirit of innovation and entrepreneurship, and Santa Clara University’s Jesuit heritage of social justice, community engagement, and global impact.

The Coordinator, Learning & Efficiency role is an entry-level position for a self-starting, highly motivated person, with strong analytical and data skills and a passion for social impact. The Coordinator will support the Learning and Efficiency team in areas including tracking progress on Miller Center’s work plan, collecting and analyzing data on participating social enterprises, and supporting all Miller Center team members in making best use of available technology tools. The Coordinator interfaces with all Miller Center staff, social entrepreneurs, mentors, partner organizations, and funders under guidance of the more experienced members of the team. The Coordinator has the ability to adjust priorities as needed and shows a positive attitude toward acquiring and developing skills and expertise. Miller Center is committed to providing opportunities for growth based on personal interests and goals.

Members of historically underserved and underrepresented groups are encouraged to apply.

As part of the application process, we request that all applicants submit a cover letter to describe your interest in working at Miller Center, please include why you believe you would be a good candidate for the position. Finalists may be requested to do a data demonstration exercise.

Internal data analytics and impact measurement (40%)

Work with Miller Center staff to ensure that all work plan milestones are being tracked and reported on regularly, including creation of tracking systems in GSuite and/or Salesforce, as appropriate
Analyze survey data from social enterprises and other stakeholders and produce reports for internal and external use
Explore enhanced data visualization methods to promote better learning, dissemination, and decision-making
Customer-facing impact measurement (20%)

Work directly with social entrepreneurs to advise or direct to appropriate resources related to impact measurement and management (IMM)
Work with program managers to bolster IMM training and mentorship within Miller Center programs
Coordinate training and management of a team of student assistants to provide hand-on IMM assistance to social entrepreneurs
Support customer research including special surveys, focus groups, interviews, or other methods
Technology platforms support (20%)

Support research that leads to improvements to database architecture, survey structure, and data collection methodologies
Work with external impact measurement platform provider to coordinate data sharing
General support to Learning & Efficiency team (20%)

Data entry into Salesforce and other systems
Support research, report writing, and creation of presentations for internal and external uses
Occasional event support with other team members, which may include logistics, setup, registration, technical support, and cleanup
Other duties as assigned


Provides work direction to student employees. Works cooperatively with other Miller Center staff, SCU faculty, and global partners. Leads cross-functional teams to ensure successful program delivery.

Identifies and determines cause of problems and develops and presents recommendations for process improvements Maintains contact with stakeholders and solicits feedback for improved services and collaboration Researches and develops resources that create timely and efficient workflow Prepares and submits reports

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.


Strong data analysis skills
Strong spreadsheet skills (Excel or Google Sheets)
Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment. Treats internal and external stakeholders with attention and concern
Able to conduct research and synthesize findings
Strong attention to detail
Able to work independently, balance competing priorities, and seek guidance from other staff members when appropriate
Able to acquire skills and any necessary credentials during employment with minimal support and guidance
Preferred or helpful:

Experience in social impact measurement
Understanding of relational databases
Experience with Salesforce or a similar CRM platform
Familiarity with global development initiatives and the social enterprise movement
Experience living or traveling in developing world
Skills in any language(s) spoken in the developing world
● Bachelor’s degree or equivalent combination of experience and/or education.
Years of Experience

Minimum 3 years of relevant experience in administrative support roles.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer terminal. Standing desks are available.
May be required to travel to other buildings on the campus.
May be required to adjust schedule to work outside normal working hours, including occasional evening and weekend activities, and occasional virtual meetings in early morning or evening hours (virtual meetings are typically done from the employee’s preferred location)
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
May be required to occasionally travel to outside stakeholders.
This is a full-time fixed-term position.

EEO Statement
​Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its’ commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.