Logistics Sales and Operations Manager

Organization
MEBS Global
Deadline for Applications
03/04/2016
Contact Information
careers@edgeperformance.co.ke

About MEBS
MEBS Global provides a variety of in-country support and local assistance as well as cargo transportation and logistics management services with primary focus in emerging markets and conflict, post conflict environments in the Middle East, Asia, and Africa. Established in 2011, the Kenya office is the hub for the East Africa region Operations. Providing Freight forwarding and Relocations Services to and from the region to a wide range of International companies and customers, our operations are growing every year. We are a lean, dynamic and ambitious team of young professionals, who strive every day to provide an excellent customer service to our clients, making sure every shipment is a success so they want to come back to us for more. Our recent increase of volume has prompted us to grow our team to continue providing that excellent service making our reputation.
About the role
As the Operations Manager will be overall accountable for operations follow up and customer experience management for during the start of our operations in Kampala, Uganda. You will start the operations, build relationship with clients, book business and relate to vendors to ensure the smooth running of operations.
You will ensure we continually offer great service to our clients and bring up client’s feedback to management for corrective actions.
Your responsibilities will include:
Lead generation and business development
Will establish contacts with MEBS reporting historic clients find and approach new clients. Find out and follow up with them on potential business or tenders being published.
Work in collaboration with the Nairobi office and management on tenders and RFP to develop competitive proposal to be able to win business and sign contracts.
Clients Management
In tight collaboration with the Nairobi office, you will be responsible for receiving client requests for quotation, pricing out those quotations, submitting bids to clients, and then upon acceptance of the quote, guiding the operation from start to finish.
You will be responsible for maintaining client contacts, managing transport and service vendors (including contracting and billing), and managing the customs clearance process being completed by MEBS subcontractors to ensure efficient work-flow and correct process.
You will review all Cost & Rev for each shipment arrived at destination, before invoicing the client.
Make sure each invoice has been included in the file and make sure the green file is complete with all supporting documents;
Bring up any issues in quoting and operations and be actor in proposing long lasting solutions to operation problems;
Establishing and developing a network with existing and potential vendors in Uganda, Eastern DRC and Rwanda, and continuously negotiate rates for more competitiveness.
Tracking and reporting
o Prepare and discuss with the management monthly sales performance;
o Ensure monthly reporting of quotations sent, jobs booked, and shipment follow up;
o Ensure monthly reporting of projects and shipments is done
o Be an actor in the continuous improvement process – Open the files with the Root Cause Analysis and make sure those are completed before forwarding to the management for review and action
Who we are looking for ?
o 5 years of experience ideally from a shipping, logistics background
o You have experience in Relocation and Household goods operations
o You possess background knowledge in freight forwarding
o You have a track record of successfully managed client experiences
o You are a self-starter who is excited about exploring new experiences
o You know how to communicate to stakeholders from diverse geographic and socio-economic backgrounds
o You are self-driven, and can approach customer to develop brand recognition and close deals
o Ability to clearly articulate yourself in English both in writing and speaking
o You have a vibrant personality and are a natural relationship builder
o You are confident in your abilities and don’t shy away from sharing your thoughts
o You are able to operate independently and under pressure
o Ability to plan, organize, prioritize and perform multiple tasks in an orderly, efficient manner
o You exude positivity
o You have excellent email writing skills, clear and concise while still maintain a courteous expression
o Proficient in MS Office (Word, Excel, Outlook, Power Point)
You have cultural fit to work with MEBS if;
o You are proactive and comfortable working alone with minimal supervision
o You are confident to express your thoughts and give recommendations to management
o You take a proactive approach in addressing new situations and challenges
o Are open and comfortable working in an open and transparent culture, to receive feedback, positive or negative
o Are excited to work in a dynamic organization that blends start up and traditional approaches to management
Why work with us?
o Join a highly committed young and international team, dealing with several offices worldwide,
o Join a young and growing company giving you a chance to contribute overall to company success
o Experience a mix of both start up and traditional approaches to management
o We offer a competitive salary and benefits package (medical insurance, phone allowance…)
o Opportunity for the candidate to create his/her footprint in the company and grow with the operations in the region.

Additional Information

Other information
This opportunity is based in Kampala, Uganda, and may involve some travels within the country, to Rwanda and Eastern DRC. We will arrange a 3-month probation period with learning and performance objectives.
We aim to select the candidate by mid-March 2016 and have you join our team starting end of April 2016.
As part of the on boarding process the candidate will be required to spend 1-2 weeks in Nairobi.

Want to apply?
1. Send your CV in PDF format to careers@edgeperformance.co.ke with the name of the role in the subject line.
2. Fill out the application form under http://bit.ly/JoinMEBSuganda
3. Deadline for this application is 4th March 2016. If the role is not filled by then, we will still accept and review applications on a rolling base after the deadline.
4. The selection process will involve a personality test and work assignments