Monitoring and Evaluation Manager

London, UK
Job Type
Deadline for Applications
How to Apply
Apply directly on GSMA careers site
Where to Apply

About the Role

The AgriTech programme brings together and supports the mobile industry, agricultural sector stakeholders, innovators and investors in AgriTech space to launch, improve and scale impactful and commercially viable digital solutions for smallholder farmers in the developing world.

The Mobile Money team supports GSMA members and industry stakeholders to increase the utility and sustainability of mobile money services and increase financial inclusion.

This programme requires a more exploratory approach from the M&E team, with initial time invested in understanding the programme and the current gaps in M&E. We anticipate the programme will require light-touch tools and approaches to meet its needs, and guidance to implement and benefit from those approaches.

You will support the AgriTech programme and the Mobile Money programme and lend supplementary support to other programmes across Mobile for Development. Each programme engages with projects across Africa, Asia and Latin America.


Designing and implementing programme-level M&E strategy which meets the needs of the programme (including donor and internal requirements), with the support of the Senior Manager and expert contractors
Identifying, contracting and managing suppliers with domain-specific knowledge who can design and implement M&E approaches which meet the needs of the programmes

Providing support and guidance to specific projects under each programme, from design through to execution, as required

Overseeing workshops and learning reviews which help the programmes to make decisions based on the evidence available

Curating results for internal audiences and donor consumption, which can be used with confidence to showcase impact

Contributing to annual reporting to donors, including reporting against logframe/results framework indicators and lessons learned, value for money

Being an advocate for data-driven approaches and evidence based decision making throughout the department and across programmes

About You

Experience designing and implementing monitoring and evaluation frameworks on agricultural and financial inclusion programmes

Knowledge and understanding of quantitative and qualitative M&E approaches including participatory methods, theoretical evaluation approaches and social return on investment

Experience choosing and tracking appropriate indicators and a good understanding of statistical comparison tests

Good time and project management ability, and ability to prioritise among competing tasks
A track record of relationship management and producing work which considers the needs of a range of stakeholders

Experience communicating with a wide range of internal and external stakeholders and working
collaboratively across distances, including working with multicultural and geographically spread-out teams.

Willingness to travel internationally, approximately once per quarter

About the Team

The Mobile for Development team drives innovation in digital technology to reduce inequalities in our world.
Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.

Our unique research and insights platform advances digital innovations and implementations that empower underserved populations to build a better future. Our in-market expertise informs partnerships between the mobile industry, tech innovators, governments and the development sector. And our unparalleled convening power motivates conversations and inspires action. To date, we have impacted the lives of more than 58 million people.

The monitoring and evaluation (M&E) team serves Mobile for Development through the design, collection, analysis and management of monitoring and evaluation data to contribute towards adaptive projects and programming. Working closely with the programmes and expert contractors, the team creates frameworks against which to assess the outcomes of Mobile for Development projects. Drawing on quantitative and qualitative methods, we aim to help the department to understand its contribution to social, environmental and commercial outcomes through mobile-enabled services.

What the hiring manager says

“As several of our programmes enter new funding phases, we’re excited that the M&E team is expanding to meet their needs.

We’re looking for someone with development-sector experience and enthusiasm for the challenges of adapting traditional M&E techniques to meet the demands of digital and mobile-enabled projects featuring a mobile money component. You should be able to support your colleagues, and domain-expert contractors, to design, collect and use evidence to support improved programming.

Your enthusiasm to learn and implement new techniques will help to push Mobile for Development to deliver the best results for its diverse stakeholders.”

Tegan Palmer, Senior Manager – M&E

About the GSMA

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.

Every day we work to harness the power of mobile to achieve our industry purpose – Connecting Everyone and Everything to a Better Future – through four main activities:

We provide strategic direction and thought leadership to our members

We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world

We advocate for the industry to regulators, policymakers and society as a whole

We convene the broad mobile communications ecosystems and adjacent industry sectors at our industry-leading events

For more information, please visit the GSMA corporate website at Follow the GSMA on Twitter: @GSMA.

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

We offer a working environment that reflects our organisational values. We also hire in line with our values and recruit candidates who demonstrate a strong affinity with these 7 principles:
DREAM BIG – Demonstrate vision and insight to lead the industry forward
BE BOLD – Have the courage to take risks and make tough decisions
OWN IT – Take full accountability for your decisions and actions
WORK AS A TEAM – Collaborate to deliver impactful results
DO THE RIGHT THING – Conduct yourself with honesty and integrity at all times
SHOW RESPECT – Treat others as you would expect to be treated
LOVE WHAT YOU DO – Bring passion and pride to your work

To learn more about the GSMA, visit our careers site, our LinkedIn page and our Twitter page.