Operations Coordinator, Knowledge Management and Research
- New York, NY
- Job Type
- Contact Information
As part of BSR’s strategy to reinforce its operational infrastructure and enhance organizational impact within the sustainability arena, the Coordinator, Knowledge Management and Research, is an integral member of the BSR Operations team, leading on BSR’s content management, data quality assurance and control, SharePoint Online site optimization, and internal research and support.
This is an exciting time to join a growing internal team that is responsible for managing and coordinating global operations across the organization. The Coordinator will serve as the main institutional point of contact for all knowledge management and research requirements leveraging SharePoint Online and Salesforce as our internal databases and informational platforms and provide operational support related to knowledge management to achieve the milestones set forth in the 2017 Operations work plan.
The Coordinator will report to BSR’s Associate Director, Operations, based in New York City. The Coordinator will work closely with the IT team and operational points of contact across BSR’s 8 global offices. The Coordinator will also support staff worldwide to identify and address knowledge management gaps, prioritize and coordinate all requests, leverage best practices for knowledge management and research, categorize and refine the current infrastructure where relevant, and handle all related inquiries and activities. The Coordinator will be located in our New York office.
Knowledge Management Administration and Analysis
-Provides technical expertise on SharePoint Online site content configuration and maintenance to support enterprise-wide content management and to refine the information architecture in close collaboration with the IT Team
-Reinforces best practices for knowledge management protocols and conventions as set forth by the IT and Operations teams
-Develops and administers training modules to enhance user adoption and solicits feedback regularly to institute platform refinements
-Performs quarterly analysis of SharePoint Online user adoption in conjunction with the BSR IT team and designs templates, workflows, and other customizations to enhance optimization of knowledge management
-Coordinates with site administrators in adherence with the knowledge management governance structure to perform quality assurance and quality control assessments
Internal Research Coordination and Support
-With a general understanding of sustainability issues and trends, provides research support for global teams to cross-reference project data sources and past performance references; and serves as a central coordinator for all subject-matter-related inquiries
-Cross-references Salesforce to review past and current projects to determine the documentation available to teams for review and supports the update of informational gaps identified by teams
-Indexes and catalogs data sources to include tagging and naming convention adherence to ensure ease of future reference and searchability and provides training to global teams to support organization-wide application
-Maintains research request log and prioritizes issues providing appropriate and reliable response timeframes to execute; escalates to the Associate Director as needed
-Manages the global research process for BSR’s active and archived internal content based upon the knowledge management framework and guidelines set forth by the Operations and IT teams and maintains database of all external and internal research tools and provides support to teams as needed
-Serves as the internal advocate for user adoption of knowledge management tools and processes and builds global alliances with staff to communicate and reinforce best-in-class standards
-3-5+ years of research, knowledge management configuration and deployment, enterprise content management, and global coordination experience
-A minimum of a bachelor degree
-Experience with SharePoint Online required; web design and customization skills a major plus; Salesforce familiarity a plus
-Experience with project and change management processes and user adoption best practices
-Strong research and analytical background with the ability to quickly identify issues and provide thorough, high-quality customer service support
-Demonstrated interpersonal skills working across different cultures and time zones
-Knowledge of and experience working on issues related to sustainability/corporate social responsibility preferred
-Excellent English-language written and verbal communication and editing skills
-Fluency in a 2nd language an advantage (e.g. French, Mandarin Chinese, Spanish, etc.)
-Positive attitude, teamwork and entrepreneurial mindset, proactive problem solver, highly organized, and keen attention to detail are key attributes
-Advanced proficiency in Microsoft Office: Word, Excel, PowerPoint
-Capacity to work and thrive in a growing, fast-paced entrepreneurial organization with a collaborative environment
-High ethical standards and commitment to BSR core values of leadership, respect, and integrity
BSR is committed to developing an inclusive work environment where diversity of thought, style, culture, and skill is valued in support of individual performance and potential, as well as our business goals and mission.
BSR is a global nonprofit organization that works with its network of more than 250 member companies and other partners to build a just and sustainable world. From its offices in Asia, Europe, and North America, BSR develops sustainable business strategies and solutions through consulting, research, and cross-sector collaboration. Visit www.bsr.org for more information about BSR’s 25 years of leadership in sustainability.
We are proud to say that we have a team of some of the most talented and motivated people in the industry working in our global offices in Copenhagen, Guangzhou, Hong Kong, New York, Paris, San Francisco, Shanghai, and Tokyo.