Program/Service Designer (Asia)

Medic Mobile
Kathmandu, Nepal
Job Type
Deadline for Applications
Where to Apply

Program/Service Designer

Please note: this is not a graphic design or user interface (UI) design position.

Employment Status: Full time employee

Location: Kathmandu, Nepal

Reports to: Asia Design Lead

Our approach to technology development prioritizes the end users of our tools. Our practice of human-centered design begins with cultivating deep empathy for our users and understanding their needs, motivations, strengths, and priorities. These insights ensure that we’re building a tool that community health workers, nurses, patients, and Ministry of Health officials love to use, and are designing workflows that can be incorporated into daily practices to have the highest impact on the health of their communities. At Medic, we not only care about building a great product; we care what people do with it — the problems it solves, how it affects their relationships, and how it enables them to improve health outcomes. We’ve learned that context matters — the way we deploy technology tools to improve antenatal care coordination in one community may not meet the practices, culture, or infrastructure in another community.

We’re looking for a designer to help us understand the needs, priorities, and context of the communities where we work. Working closely with Medic Mobile project managers, technical leads, external implementing partners, and users, you will engage in human-centered design activities and use participatory methods to define how the Medic Mobile toolkit can improve their daily workflows and health impact of community health teams.

Our designers have backgrounds in public health, sociology, anthropology, technology, and other diverse fields. Their greatest strength is in empathizing with our users and thinking about how we might best serve their needs. Please note: this is not a graphic design or user interface (UI) design position.


Plan, coordinate, conduct partner design workshops, design site visits, user design sessions/workshops and produce internal & external design reports.
Through participatory methods, determine the best use for the Medic Mobile tools in the partner context.
Understand and advocate for our users, and communicate their needs via workflow sketches, user personas, and user stories, and technical requirements for how the Medic system should be configured for them.
Communicate feature requests to Medic’s product team and provide feedback on proposed changes.
Test workflows and mockups with partners and users to understand their experience of our tools, documenting strengths as well as gaps.
Work with Medic’s Impact team to develop impact metrics and indicators for new workflows and keep current ones up-to-date based on changing protocols.
Analyze trends in user engagement and impact that help us determine how our workflows are faring. Share learnings with broader team to bring successful workflows to scale in other settings.
Influence best practices for CHW training; work with Visual Designer to develop effective training materials that can be used across the team.

Our designers have backgrounds in public health, sociology, anthropology, technology, and other diverse fields. Formal training in design is not required.

3+ years work experience in a community-facing program role, particularly in reaching vulnerable communities.
Have an understanding of health service provision/ public health systems/ community health.
Be willing to extensively travel within South and Southeast Asia.
Excellent written and oral communication and presentation skills in English.
Demonstrated ability to work remotely at times, under pressure and with limited supervision.
Valid passport to travel internationally.
Experience in community-based field work with underserved populations, ICT4D or human-centered design or other participatory methods is strongly preferred.
Still wondering if you’re a good fit? Medic designers:

Shift from abstract, big-picture thinking to detail-oriented and practical considerations for how we might use technology to shift outcomes in communities.
Put thoughts on paper and use hand-sketches to show how systems work.
Move through diverse cultural contexts with ease. People are comfortable around them.
Are natural experimenters and have experience with or have been willing to learn simple prototyping methods to get quick feedback on ideas.
Cultivate high levels of empathy and respect for people different than themselves.
Extract clear insights out of complex systems and contradictory feedback.
Think on their feet and adapt to changing circumstances.
Are curious about the world and see opportunities instead of constraints.
Are great listeners and skilled facilitators.
Are storytellers and bridge-builders. They communicate what matters to people and help others empathize with each other.
Are comfortable traveling in remote areas without modern conveniences.
Use and learn new and different types of technology.
Have flexibility to work with remote teammates on different time zones.
Are confident to speak their mind, advocate for our users and ideas they believe in, have the humility to kill failing ideas as needed, the strength to push back on unrealistic timelines or move forward before concerns are sufficiently explored, etc.
If this role inspires and intrigues you, please get in touch. Please send an email with subject line: “Asia Region – Designer” and a copy of your current resume, along with a cover letter to and cc: and

Only shortlisted candidates will be contacted for interviews.

Applicants are encouraged to apply as early as possible, as interviews will be held on a rolling basis until the role is filled. Ideal start date is early March 2018.