Quality Assurance Officer

Root Capital
Costa Rica, Mexico, or Cambridge, Massachusetts, United States
Job Type
Where to Apply

Root Capital’s Advisory Services team provides financial and business management training to small and growing businesses in Latin America, Africa and Asia through highly specialized and customized consultancy services and adult teaching methodologies.

This position will work closely with the Advisory Global Director and Advisory Managers to accomplish the following objectives:

1. Ensure the development and implementation of quality control and results monitoring processes and tools, designed to guarantee that Root Capital’s Advisory services consistently meet the quality standards required to drive impact, safeguard customer satisfaction, and strengthen competitiveness. This role will coordinate with key internal and external stakeholders to define quality and impact standards and to make sure teams meet them, ensure tools and processes are usable and reliable, and provide the necessary decision-making information around performance and results.
2. Play a lead coordinating role for two important Advisory lenses – Gender and Youth. This position will coordinate closely with the Advisory field teams to ensure that existing policies to increase gender- and age- equitable inclusion and impact are being implemented, as well as strengthen existing policies and identify the need for new policies to drive impact around these topics.

For more information and to apply, visit our website: https://rootcapital.org/careers/quality-assurance-officer/