Safeguarding and Complaints Investigations Manager

Organization
Clinton Health Access Initiative, Inc.
Location
Kenya
Job Type
Full-time
Deadline for Applications
03/31/2025
Where to Apply
https://genderjobs.org/jobs/4493
Tags
Full-time
Overview
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.
Responsibilities
Leads Safeguarding Investigations:
  • Plans, conducts and manages internal investigations into alleged breaches of safeguarding policies and procedures.
  • Drafts and reviews Terms of Reference (TORs), interview documentation, and outcome reports.
  • Presents findings and recommendations to CHAI leadership, ensuring confidentiality is maintained.
  • Assists external investigations as needed, acting as a CHAI liaison and providing relevant information.
Safeguarding Expertise:
  • Provides expert guidance and support to internal investigators, Global HR, Safety & Security, impacted staff and managers, and senior leadership.
  • Stays up-to-date on IASC’s 6 Core Principles and international best practices related to safeguarding, PSEAH (Preventing Sexual Exploitation, Abuse and Harassment), and GBV (Gender Based Violence.
Complaint Handling & Monitoring:
  • Supports CHAI’s complaint response mechanisms, including monitoring the third-party whistleblower hotline and responding to open complaints.
  • Ensures prompt and thorough investigation of reported concerns
Policy & Procedures:
  • Maintains CHAI’s investigations procedures, collaborating with legal counsel to update them as needed for legal compliance.
  • Identifies trends and lessons learned from investigations to inform improvements in safeguarding policies, procedures, and strategies.
Case Management & Reporting:
  • Regularly monitors ongoing incident reports and investigations within the organizational case management systems.
  • Ensures cases are closed promptly, escalating potential issues or risks for attention.
  • Utilizes databases to document investigations and generate management reports.

Qualifications
  • Bachelor’s degree with a minimum of 7 years of work experience, with at least 5 years dedicated to managing safeguarding policies and programming.
  • Strong investigation, research, and analytical skills.
  • In-depth knowledge and understanding of IASC’s 6 Core Principles and international standards related to safeguarding, PSEAH, and GBV.
  • Previous certifications and training in conducting investigations or related subjects.
  • Proven experience leading sensitive internal investigations, particularly those related to PSEAH.
  • Excellent written and spoken English (French language skills are a plus).
Ability to:
  • Produce comprehensive and accurate investigation reports.
  • Analyze information objectively and make informed decisions.
  • Identify and utilize relevant evidence during investigations.
  • Manage and prioritize investigations for timely completion.
  • Share knowledge and deliver training effectively.