Salesforce Administrator

Organization
Salesforce Administrator
Location
Remote
Job Type
Full-time
Deadline for Applications
07/01/2022
How to Apply
https://myagro.hire.trakstar.com/jobs/fk02f8o?source=
Where to Apply
https://myagro.hire.trakstar.com/jobs/fk02f8o?source=
Tags
Full-timeRemote

Title: Salesforce Administrator

Department: Product and Technology

Team: Software Engineering

Language Requirement: English fluency

Location: Remote, GMT time zone (or +/- 5 hours and willing to do time shifting)

About MyAgro:
myAgro is a non-profit agritech social enterprise based in West Africa. We have developed a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to support 1 million farmers in 2026 – providing them the tools they need to prosper. Our organization has received recognition and support from Skoll Foundation, Echoing Green, World Bank, and The Audition Project form TED. Learn more from our founder and CEO here.

About the Role:
The main responsibility of this role will be to improve our Salesforce platform, gather requirements and feedback and design scalable best practice solutions. You will also support field operations and programs directly – this includes ensuring customer support, maintenance, fixing bugs, testing applications, training of programs staff on product, and designing solutions with customer satisfaction a priority. You will work with a technology team based around the world and you will report to the Software Engineering Manager. You will be happy collaborating with team members at all levels, with the ability to translate technical information into layman’s terms and to explain design options and their potential impact.

Your responsibilities will be:
Data management: Perform data uploads and changes, improve Salesforce data quality, and implement rules and automation.
User management: All aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions.
Support: Collaboratively troubleshoot, fix bugs and be responsive to myAgro’s ticketing platform (we are using JIRA and MantisHub as ticketing systems).
Documentation: Create technical documentation for reference and reporting.
Training: New user and ongoing user training.
Work with integrated applications. We are using Salesforce in a pretty non-standard way as a development and database platform integrated with several applications and tools, and very few of the traditional sales features.
You Have:
Salesforce product knowledge and Salesforce Administration experience.
Minimum 2 years experience in a similar role.
An interest in performing platform enhancements and a desire to implement best practice solutions.
Familiarity with using common development tools (ticketing, version control).
English fluency and experience using it in a work environment.
Our Benefits:
Health insurance
Approximately 4 weeks of paid time off each year – varies slightly according to local labor laws
Retirement plan contributions
Professional development and laptop stipends
Co-working space stipend
Tons of karmic good – you will be directly helping farming families move beyond subsistence farming
Application Process and Deadline
To apply, submit an application on our website. Include a cover letter (motivation letter) and a resume or CV. You should also complete the Plum survey. You can find a link to the Plum survey on the application form for the role. Please submit your application and documents in English. Only shortlisted candidates will be contacted by our team.

There is no fixed deadline as we hire on a rolling basis. If someone else is selected while you are interviewing, we will let you know and consider your application for future positions. The interview process includes the application form, the Plum assessment, short virtual interviews and typically a short written assignment or a visit to the field or one of our offices.

myAgro provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.