Salesforce Consultant

Organization
Evidence Action
Location
Washington, DC / Remote
Job Type
Consultant (Contract)
Deadline for Applications
04/29/2022
How to Apply
Organization Website
Where to Apply
https://evidenceaction.bamboohr.com/jobs/view.php?id=616
Tags
ContractRemote

About Evidence Action

Evidence Action is a global nonprofit organization with an approach distinctive in international development – we exclusively scale interventions that are backed by strong evidence and can be delivered with exceptional cost-effectiveness. Our programs have grown since our founding in 2013 to reach over 280 million people annually. We deliver high impact for every dollar spent, as recognized by GiveWell, The Life You Can Save, and Charity Navigator.

We do development differently. We take a data-driven approach to identifying, scaling, and continuously improving programs which deliver immense impact, ensuring these solutions measurably improve the lives of millions. Our Deworm the World Initiative has helped governments in Africa and Asia deliver over 1.4 billion childhood deworming treatments, improving health, education, and incomes. Dispensers for Safe Water provides sustained safe water access to over 4 million people in rural Africa, preventing childhood illness and deaths.

We drive innovation: Our Accelerator builds the next generation of exceptional programs, taking an approach most similar to a venture capital model. We are ruthless in exiting programs which do not meet our criteria; those that advance deliver outsized impact for millions of people.

We are global. Across eight countries in Africa and Asia, our 400+ people are united by a tremendous passion for our mission and impact. We are strong because of our diversity of experience, geography, and background – with over 90% of our people in the countries where our impact is focused.

We have big ambitions. Our goal is to double our impact by 2024, to fulfill our vision of a world where hundreds of millions of people in the poorest places have better opportunities and their lives are measurably improved. We believe in bold and urgent action – because poverty doesn’t wait, and neither should we.

We need great people. Our success to date is due to the collective work of our amazing staff. To achieve our ambitious goals, we are looking for people who share our passion for evidence, cost-effectiveness, and scale. We seek individuals who take an entrepreneurial approach, enjoy tackling hard problems, and have a bias to action and results. If our vision and approach excite you as much as it does us, we invite you to join us.

About the External Relations Team

The External Relations team includes fundraising and communications. The Salesforce Consultant will also support the Grants and Contracts team. Evidence Action uses Salesforce to manage its contracts, gift revenue, and fundraising work. This includes donor relationship management, grants, incoming donations including from a third party application (See below), and external communications.

Salesforce is integrated to varying degrees with separate applications, including, (1) Classy; for accepting online donations and P2P fundraising efforts, (2) Intacct, to streamline the recording of donations from Salesforce to Intacct, our accounting software, (3) Pardot; for marketing and email automation, and (4) WealthEngine.
– Current Edition: Enterprise edition with a “Salesforce Lightning” user interface
– Integrated Applications and Systems: Pardot, Classy, Cirrus Insight, Intacct, Wealth Engine

Location

This position can be located in Washington D.C, or fully remote.

Key Responsibilities:

Evidence Action is looking for a Consultant to provide on-going technical assistance and training to our Salesforce System Administrators and other users as needed. Examples of technical assistance includes, but is not limited to:

-Supporting the creation of new reports and dashboards.
-Advising on the configuration of User Profiles, permission sets and other Salesforce settings.
-General troubleshooting as needed (e.g. access issues, SSO support, etc.)
-Identifying where design flaws are causing ongoing issues; advise on and assist with implementing solutions.

Consultant Role Requirements:

-Consultant must have the capacity to respond to requests within 24 hours.
-Consultant must be available for calls with Evidence Action staff for support and troubleshooting, during US Eastern Time business hours.
-Up to 5-10 hours/week for next 3 months (expected April-July 2022) with possibility for extension or additional hours if both Consultant and Evidence Action agree to additional projects.

Required Qualifications:

-7+ years of Salesforce experience.
-System Administrator Certification Required.
-Experience using the Google Cloud platform.
-Ability to communicate technical information to general audiences.
-Excellent project management skills.

Preferred Qualifications:

-Advance Administrator Certification Preferred.
-Nonprofit Cloud Consultant Certification Preferred.
-Experience working across diverse contexts.
-Willing to roll up your sleeves.
-Can create processes and tools across a diverse, distributed organization.
-Brings a customer-orientation to all interactions (even on internal issues).