Senior Program & Partnerships Manager
- Remote. Preference for Seattle, East Coast of USA, or Western Europe
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MovingWorlds is a growing social enterprise that is building the skills and abilities of people working on social enterprise initiatives across all sectors. Our efforts are helping accelerate the progress of the global social enterprise movement and enabling more people to work in world-positive careers. We operate a portfolio of programs for individuals, corporations, and capacity-building organizations. While our experteering platform was launched nearly a decade ago and remains in operation, our growth is being driven through our corporate skills-based volunteering + leadership programs with companies like Microsoft, Tableau, Kering, and more, as well as through our MovingWorlds Institute Global Fellowship which helps individuals advance their for-impact careers. This year, we are launching a new social enterprise empowerment program called S-GRID that will connect corporations, social enterprises, and professionals from around the world to accelerate the inclusion of social enterprises into international value chains.
One quick note… if this project feels like a bit of stretch, apply anyway. We think it’s good to move beyond your comfort zone. And if it feels a little too narrow for your interests, make us a pitch.
*** Job Description & Impact
We are looking for a motivated individual that wants to help manage one of fastest growing and highest impact businesses: corporate partnerships and cross-sector partnerships. This is an exciting opportunity at the intersection of business operations, customer success, and social impact.
The ideal candidate will be a strong program manager with experience managing important partnerships, who cares deeply about social impact and people development.
Work will primarily fall into 3 client-facing categories, and 3 internal-facing categories:
#1: Client-facing Responsibilities
1.A: Program setup and optimization
You’ll help turn agreed strategy and vision into action by ensuring our programs and partnerships with major brands, including Microsoft, Kering, Avanade, Siemens Stiftung, SAP, and more, are functioning smoothly and delivering real value to all stakeholders. This will include working with the CEO and Director of the MovingWorlds Institute to deliver amazing experiences to our corporate partners, their employees, and their impact partners. You’ll know that you’ve been successful here when program outcomes are achievedand you played a part in retaining and expanding our existing partnerships.
1.B: Corporate-facing account management
Be the face of MovingWorlds when working with our corporate clients through all phases of our work with them: Program design, program setup, ongoing program support, and providing input for program growth. This will involve managing multiple accounts, using our systems to manage each relationship, and leading ongoing calls and meetings with clients. In addition, with the guidance of our CEO, you’ll be supporting the setup and management of program scopes/statements of works, and managing resources planning and managing budget. You’ll know that you’ve been successful here when our client satisfaction rates retain or increase.
1.C: Program excellence
Using your expertise in program management and support, you will ensure every corporate partner, their employees, and the related impact organizations have a great experience with MovingWorlds, using surveys and other tools to monitor their satisfaction with our service. You’ll know that you’ve been successful here when data tells us that all program participants have great, meaningful, and impactful experiences, and that our long-term data shows the sustainable impact of our programs.
#2: Internal-facing Responsibilities
2.A: Cross-team collaboration
As many of our corporate accounts are built on the MovingWorlds Experteering platform and MovingWorlds Institute learning community, you will work closely with the CEO and Director of the Institute to help deliver amazing experiences to our partners and the people and organizations they sponsor. Your experience in program management will be valuable to inform ongoing improvements in all of our programs. You’ll know that you’ve been successful here when your team members share that your insights and feedback has helped them improve their own work.
2.B: MovingWorlds Learning, Matching, and Planning Platform Input
MovingWorlds has its own community and matching platform to help scale its reach and impact. As a program manager, you’ll work with the CEO, Head of Engineering, Head of Business Operations, and Director of the MovingWorlds Institute to provide input on how the platform can better support our programs. You’ll know that you’ve been successful when your partnership with our team has resulted in new program features that lower our costs and improve the experiences of our members.
2.C: Program growth
MovingWorlds is still a small and growing team, meaning that this position will be very autonomous and results-focussed. That said, the insights and inputs you capture will influence our direction, and we’ll rely on you to share that input with team members and the CEO to help us identify ways to grow our programs, accounts, and organization.
*** Skills & Experience
This position will need skills and experience in the following:
* Program management, with a focus on delivery and ongoing improvements
* Facilitation and consulting to help improve strategy and operations of programs
* Account management with diverse stakeholders
* A customer-success mindset
* Executive presence and ability to engender trust with clients
* Client engagement and relationship building
* A growth mindset
Additional skills that may come in useful:
* Project management certification (PMP, Six sigma) is a plus, but proven success as a PM is more important than certifications
* Measuring impact (i.e. monitoring and evaluation)
* Experience with business productivity tools (i.e. CRM, Zoho, G Suite, etc.)
* Presentation skills
* Remote work experience (Zoom, etc.)
* A clear understanding of the technology industry and popular remote work technologies used by social impact organizations (Microsoft suite of projects, Salesforce, Tableau, etc.)
* Using OKRs/Goal setting tools
Our team is international with team members coming from 3 countries and a diverse set of skills. While we pride ourselves on supporting a very diverse community, we are also increasing our investment and education for our own team, as well as building a team that is more representative of the diverse community we serve. As of 2020, we have implemented new policies, including attempting to eliminate bias out of our hiring process. This is done with:
1. Initial candidate screens are done without name, and initial resume and linkedIn reviews will be done with technology that blanks out names and photos of profiles
2. All applications will be analyzed using a set standard based on the skills outlined above
3. Structured interviews with set questions across candidates are conducted to assess against predetermined role requirements
4. The hiring process will involve a skills-test and a cognitive test that will be benchmarked against a set standard and reviewed by a panel