Solutions Engineer

Organization
Vera Solutions
Location
Cape Town, Mumbai, São Paulo, or Remote
Job Type
Full Time
Deadline for Applications
03/01/2021
How to Apply
Complete an online application (attaching CV). The deadline for submission is March 1st, 2021 at 11:59pm EST. Please contact jobs@verasolutions.org with any additional questions.
Where to Apply
https://verasolutions.formstack.com/forms/2021solutions_engineer

As the Solutions Engineering Consultant, you’ll be part of the Solutions Engineering team, working closely with their partners to recommend and support the rollout of Salesforce systems for their clients working in the social sector. You may be required to participate in short- or medium-term assignments for discovery and design workshops or assist the consulting team to conduct training on newly-implemented systems.

At Vera, you will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organisations operate. They’re a self-motivated, creative group, and they emphasize collaboration, flexibility, and professionalism. Vera is a young, rapidly growing company; they encourage all team members to push their own boundaries and drive the company in new directions.

Primary Responsibilities
-Design and implement solutions built around Amp Impact
-Drive successful engagements with partners to implement Amp Impact
-Support sales teams on bids including design and build of demo and trial systems
-Participate in client-facing workshops with partners to collect and synthesise user requirements into technical documentation for system design (i.e. Epics, User Stories, etc.)
-Supporting partners with Amp configuration
-Prepare and facilitate client training sessions, webinars, and workshops based on partner or client needs
-Research new technologies, methodologies, and tools relevant to Vera’s core focus areas: Monitoring and Evaluation (M&E), Project & Grant Management, Sales & Supply —–Chain, and Fundraising & CRM
-Develop and maintain partner-facing documentation
-Gather feedback from partners about Amp and funneling it to the Product team
-Provide technical support to broader products team throughout the product development life cycle/sprints
-Support Customer Success team by addressing support tickets/issues as needed
-Help drive continuous improvement of their internal processes

Additional Information

About Vera

Join their innovative, global team using technology to transform the way the social sector engages with data. They run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact. They encourage all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, they reinvest a majority of their profits in their growth and continued pursuit of their mission and vision.