Solutions Engineer

Organization
Vera Solutions
Location
Cape Town, Mumbai, São Paulo, or Remote
Job Type
Full-time
Deadline for Applications
01/22/2021
How to Apply
Complete the online application form
Where to Apply
https://verasolutions.formstack.com/forms/2021solutions_engineer
Tags
Full-time

About Vera:
Vera Solutions is a social enterprise and certified B Corporation building cloud and mobile applications for social impact organizations worldwide. Their clients — more than 300 organizations in over 70 countries — include major iNGOs and grant-making organizations, social enterprises, and community-based organizations.

Position Overview:
As the Solutions Engineering Consultant, you’ll be part of the Solutions Engineering team, working closely with their partners to recommend and support the rollout of Salesforce systems for their clients working in the social sector. You may be required to participate in short- or medium-term assignments for discovery and design workshops or assist the consulting team to conduct training on newly-implemented systems.

Primary Responsibilities:
Design and implement solutions built around Amp Impact
Drive successful engagements with partners to implement Amp Impact
Support sales teams on bids including design and build of demo and trial systems
Participate in client-facing workshops with partners to collect and synthesise user requirements into technical documentation for system design (i.e. Epics, User Stories, etc.)
Supporting partners with Amp configuration
Prepare and facilitate client training sessions, webinars, and workshops based on partner or client needs
Research new technologies, methodologies, and tools relevant to Vera’s core focus areas: Monitoring and Evaluation (M&E), Project & Grant Management, Sales & Supply Chain, and Fundraising & CRM
Develop and maintain partner-facing documentation
Gather feedback from partners about Amp and funneling it to the Product team
Provide technical support to broader products team throughout the product development life cycle/sprints
Support Customer Success team by addressing support tickets/issues as needed
Help drive continuous improvement of tjeor internal processes

Qualifications and Experience:
2-4 years of experience in a technology role, particularly in implementing cloud and/or mobile solutions
Demonstrated interest in working with social sector clients or experience in a social sector organisation
Advanced degree with preference to the technical courses in relevant fields
Awareness of core social sector concepts such as Grant Management, Impact Measurement, Fundraising etc.
Strong aptitude for using technology to manage and visualise data (i.e. developing reports & dashboards)
Demonstrated problem-solving skills and ability to troubleshoot in a structured way
Exceptional written & verbal communication skills used to draft technical documentation, translate challenging concepts into simple, yet accurate terms, and collaborate effectively and professionally with internal and external stakeholders
Ability to self-manage tasks with varying urgency and priority across a diverse project portfolio
Enthusiasm for working in a small, dynamic, international environment, often collaborating with colleagues cross-team and cross-hub
Ability to carry tasks forward independently or collaboratively with the reporting team.
Meticulousness, punctuality, and outstanding attention to detail

Preferred:
Significant experience with data analysis software (Example – Power BI, Stata etc.)
Significant experience working with CRM and other data management tools/platforms, particularly Salesforce
2+ years of technology consulting or equivalent experience
2+ years of Salesforce consulting experience
2+ years working on the Salesforce Lightning Platform
Proficient in the use of G-Suite applications or other common cloud-based software (i.e. Dropbox, Box, etc.)

Additional Information

Please complete the online application form: https://verasolutions.formstack.com/forms/2021solutions_engineer