Summer Intern, After-Sales Support

Organization
Edit Africa
Location
Abidjan, Cote d'Ivoire
Job Type
Internship
Deadline for Applications
07/15/2019
How to Apply
Please submit CV and responses to the following questions: 1. Please describe your top skills relevant to this position, and how you have applied them to past projects or role. (MAX: 200 words) 2. Why do you want to do this work for Edit Africa? (MAX: 100)
Where to Apply
Please send to: karidjatad@gmail.com, with the subject SUMMER INTERN RJM
Tags
Internship

The project focus is the creation of an after-sales and maintenance service business for mobile devices, founded and led by a recognized entrepreneur, Karidjata Diallo. The business aims to create employment opportunities for Ivorian women.

Responsibilities:
• Data collection and analysis on the repair/maintenance and after sales services market for mobile devices, to understand main actors and market size
• Conduct customer needs analysis (using different techniques such as design thinking, focus groups, brainstorming)
• Based on market analysis and customer needs analysis, develop a value proposition for an after-sales service
• Identify the necessary resources (Human, Financial, Technical …) to respond to the value proposition
• Identify, vet and recommend potential partners (franchisees, business partners)
• Develop sales forecasts and financial projections for after-sales business unity
• Creation of final report and presentation that details the findings and recommendations

Qualifications:
• Strong analytical skills, qualitative and quantitative
• Ability to develop sales forecast and basic financial projections
• Knowledge of the telecommunications market in emerging markets preferred
• Fluency in English and French
• Able to adapt to an African environment
• Sense of initiative, self-starter and ability to work under minimal supervision
• Bachelor’s degree or equivalent (business administration or similar discipline preferred); students of bachelor’s degree will also be considered

Duration: Position to be filled ASAP in summer 2019; flexibility on start/end date.
Remuneration: Stipend to cover living expenses, travel and accommodation

Additional Information

Please submit CV and responses to the following questions: 1. Please describe your top skills relevant to this position, and how you have applied them to past projects or role. (MAX: 200 words) 2. Why do you want to do this work for Edit Africa? (MAX: 100)