Survivor Services Manager

The Center for Hope and Healing, Inc.
Lowell, MA
Job Type
Deadline for Applications
Where to Apply

The Center for Hope and Healing (CHH) is a non-profit organization dedicated to the healing and empowerment of survivors of sexual violence through counseling, trauma-informed advocacy, and to the prevention of sexual violence through community mobilization and education. We are a multicultural organization whose mission is grounded in social justice and to ending intersecting forms of oppression and violence. CHH currently seeks a Full Time Survivor Services Manager to oversee all adult, adolescent, and youth advocacy, legal and medical services.

Responsibilities Include:

路         Manage all survivor services: intake, counselor assignment, support groups, hotline, medical, legal advocacy.

路         Supervise and manage survivor services staff, volunteers and interns.

路         Assist with and review referrals, make assignments, and provide short term counseling as needed

路         Create curriculum and co-facilitate various support groups as needed

路         Coordinate clinical supervision for staff

路         Provide back-up coverage to 24-hour hotline and medical on call

路         Provide training to agencies, schools and community groups

路         Manage monthly/quarterly reports and statistics for survivor services program

路         Other duties as assigned by the Director of Programs or Executive Director

Basic Requirements:

路         Advanced Degree, lived experience or both in field of social work, psychology or related human services field

路         Work experience in crisis intervention, advocacy and counseling sexual assault survivors

路         Management and supervision experience

路         Excellent organizational and time management skills

路         Experience developing and implementing culturally competent programs and services for diverse cultural and linguistic populations

路         Excellent public speaking, presentation skill and communication skills both verbal/written

路         Ability to work evenings and weekends as needed

路         Trained RCC Counselor or ability to begin Rape Crisis Counselor training within 1 month of hire

Preferred Qualifications:

路         Bilingual in Spanish, Khmer and/or Portuguese, highly desired

路         Passion for being part of a social change movement, particularly experience with multi-ethnic and multicultural groups. Bicultural experience preferred

路         Mature clinical judgement and leadership, who can build high functioning teams, inspire and support the growth of their staff.

The Salary is commensurate with experience, including a competitive compensation and benefits package. CHH is an equal opportunity employer with an inclusive work environment. Women, survivors, people of color, LGBQ/T individuals, and people with disabilities are encouraged to apply. To Apply email resume and cover letter to: Please use subject heading: Application for Survivor Services Manager. No calls please.