Systems Specialist

Aspen Network of Development Entrepreneurs (ANDE)
Washington, DC, USA
Job Type
Full-time salaried
Where to Apply

The Aspen Institute is an educational and policy studies organization based in Washington, DC. Its mission is to foster leadership based on enduring values and to provide a nonpartisan venue for dealing with critical issues. The Institute has campuses in Aspen, Colorado, and on the Wye River on Maryland’s Eastern Shore. It also maintains offices in New York City and has an international network of partners.

The Aspen Network of Development Entrepreneurs (ANDE)

The Aspen Network of Development Entrepreneurs (ANDE) is a program within the Aspen Institute. ANDE is a global membership network of organizations that propel entrepreneurship in emerging markets. ANDE members provide critical financial, educational, and business support services to small and growing businesses (SGBs) based on the conviction that SGBs will create jobs, stimulate long-term economic growth, and produce environmental and social benefits. Ultimately, we believe that SGBs can help lift countries out of poverty.

Launched with 34 members in 2009, ANDE now comprises over 200 members who collectively operate in more than 150 countries. Members of ANDE include both for and nonprofit investment funds, capacity development providers, research and academic institutions, development finance institutions, foundations and corporations from around the world. Based in Washington, D.C. with several offices in emerging markets, the ANDE team works hard to support members globally, and locally, while building strong ecosystems for entrepreneurial growth. ANDE develops unique initiatives to address systemic challenges and seize opportunities that can only be approached through collective action.

Essential Duties and Responsibilities:

You are a tech guru who thinks a lot about developing economies and changing the world. When your friends or family have technology question, you are their genius bar. You love figuring out how things work and then helping others learn, too. If a sync fails, an error pops up or a program crashes, you are more curious than annoyed. Not only can you spend hours tinkering with tech, but also, you like trouble-shooting for good. If there was a “Tech Support Without Borders”, you’d be first on the plane. You love the idea that your computer skills could contribute to a better livelihood for an entrepreneur in a developing country. UX, SQL and ITC4D are more than just acronyms to you. They are your passions.

Day to day work is about one third trouble shooting, one third system and data maintenance and one third proactive development to improve systems for team needs.
Develop staff training and perform proactive improvements for all current systems in use: Salesforce CRM database, website, interactive community portal (YourMembership), webinar software (GotoWebinar and GotoMeeting), survey tools (Survey Monkey and Clicktools), file sharing library (Office 365) and email marking platform (iContact), Salesforce Add-Ins like Conga Composer.
Responsible for vendor and consultant relationships as they relate to systems.
The Aspen Institute has an IT Department to focus on hardware, this position will focus on the use of all technology platforms used by the ANDE staff and our members.
Knowledge, Education, and Experience:

The ideal candidate for this role is described as:

Patient, kind, proactive and excited about learning new technology skills and helping others to master their own technology skills.
Passionate about clean data and user friendly and efficient systems as they are about entrepreneurial ecosystem in developing countries to alleviate poverty.
Holds a deep understanding of Salesforce and is familiar with basic principles of relational database design and management and API development.
Prefer a candidate with experience with survey tools, website maintenance and development, can write SQL or SOQL.
User experience oriented whether it’s designing a training, building a database or improving the website.
When presented with a challenge, he or she would not say “that can’t be done”, but explain why it might be difficult or suggest an alternate method to reach the same goal.
Has 3 -5 years experience working in a similar role
Applicants should provide the last three years of salary history in their cover letter.