Vice President, Consumer Protection & Policy

The Center for Financial Inclusion
Washington, D.C.
Job Type
Full time
Deadline for Applications
How to Apply
Please apply to the position posted on the Accion International Careers
Where to Apply

The Center for Financial Inclusion (CFI) is an independent think tank housed at Accion that works to better serve, protect and empower clients.

CFI has long been at the forefront of the consumer protection movement. In 2009, CFI founded the SMART Campaign—which has served as a platform for engaging with providers on improved consumer protection practices, resulted in the development of industry standards, and created an ecosystem of players that support providers to uphold these standards in practice. Over the past several years, CFI has shifted its research focus to better understand the risks faced by consumers and market players in a digitized world, updated the Client Protection Principles to reflect emerging risks and standards to ensure providers can effectively respond, and provided concrete guidance for regulators to better take into account new risks.

CFI is deepening its program on consumer protection in the digital world to focus on:

Addressing the most critical consumer risks (COVID-19 and beyond)—by conducting research and mapping on COVID-19 related risks- and developing the concept of protection by design.

Leveraging technology innovations to strengthen market monitoring—by developing SupTech innovations to improve market conduct supervision and consumer protection, strengthening market monitoring of risks to consumers linked to COVID-19, and strengthening strategic partnerships.

Exploring ways in which new providers, such as fintechs and platforms, can be influenced to prioritize responsible consumer protection practices.
About Accion:

Accion is a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. We catalyze financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of — or poorly served by — the financial sector. For nearly 60 years, Accion has helped tens of millions of people through our work with more than 160 partners in 55 countries. More at


The Vice President, Policy and Consumer Protection will lead CFI’s program on policy and consumer protection in the digital world—as a thought leader, convener and research lead. In collaboration with the Managing Director, the Vice President will also be responsible for providing leadership across CFI’s entire portfolio and helping build and uphold an organizational culture of excellence across CFI.

Insight generation

Facilitate the development and continued refinement of CFI’s consumer protection research and programmatic strategy and support the development of organization-wide research and programmatic strategies.

Define areas of research that need attention, craft industry-level research questions that–if answered—will drive key financial inclusion stakeholders into making behavioral changes resulting in measurable impacts on financial inclusion.
Drive research within CFI and across the industry that can collectively answer those questions in a credible and methodologically sound manner.

Communication of insights for impact

Lead the development of policy and advocacy on consumer protection and other policy priorities for inclusive finance.
Co-lead the development of CFI’s overall influence strategy (as an aggregate of CFI’s numerous initiatives) with the communications team.

Lead the development of knowledge products (e.g., blogs, research papers, articles etc.) and design of stakeholder partnerships across CFI. Develop clearly articulated influence strategies and theory of change models for CFI’s engagement with policymakers and regulators that result in significant and measurable shifts in industry dialogue, learning, and implementation.

Be recognized as a thought leader on policy and consumer protection in the digital world, and able to convene broad groups of relevant thought leaders and industry players to further CFI’s overall influence work.
Program management

Oversee and cultivate the policy and consumer protection portion of CFI’s work in terms of project portfolio, a growing team, and stakeholder groups to reach ambitious results; also help oversee and cultivate CFI’s entire project portfolio, teams, and stakeholder groups to reach ambitious results.

Provide leadership, along with the Managing Director and other senior leaders at CFI, the overall management of CFI in terms of strategy, fundraising, internal knowledge sharing and cross-collaboration, budgeting and planning, and representation.

Participate as an active leader on CFI’s senior team and advise the Managing Director and others on the leadership team at CFI on a wide range of organizational and programmatic issues; participate as an active leader on Accion’s senior team.

Identify and cultivate the next generation of leaders within CFI; promote motivation and morale within CFI and throughout Accion; evaluate talent throughout CFI on a regular basis; communicate key initiatives to staff within CFI and elsewhere in Accion as appropriate.

Organizational culture

Build, lead, and uphold a culture that attracts and retains top talent, and ensures a high performing, respectful, and inclusive work culture; a culture in which all staff: 1) reach their full potential as learners, unorthodox researchers, and thought leaders 2) work effectively with each other by sharing ideas, brainstorming, and co-developing knowledge products 3) feel accountable for results and impact and 4) strive and achieve excellence.


Proven track record of leading policy and consumer protection programs focused on driving actionable research and influencing stakeholders (particularly policymakers and regulators) in the financial inclusion space.

Strong ability to establish and manage key strategic relationships and influence internal and external stakeholders, including an aptitude for crafting concrete stakeholder outreach strategies, a persuasive presence as an internal and external presenter and communicator, and established relationships and credibility on consumer protection topics with relevant stakeholder groups (including regulators, standard setting bodies, researchers, support organizations, funders, consumer advocates and providers).

Strong presence, maturity, and judgment; proven leader of teams and/or functions that have high performing, respectful, and inclusive work cultures.

Proven ability to lead area of expertise autonomously as needed.
Bachelor’s degree in related field; advanced degree in appropriate technical or functional field preferred.
Interested in our mission and working globally.

Willingness to embody our values of excellence, respect and passion for social change.
Excellence: Accion staff should always put forth their best effort in all activities, strive for high quality of collective and individual performance; and demonstrate honesty and integrity at all times while in the workplace and while working on behalf of the organization.

Respect: Accion staff should value one another’s roles and responsibilities as much as their own, be encouraging, and value the diverse and unique perspectives of colleagues. They should honor obligations and commitments to each other and to external partners.

Passion for Social Change: Accion staff should be committed to making a difference in the lives of those less fortunate, value the greater good of the organization over personal gain, and promote a productive workplace by acknowledging the accomplishments of others.

This job may require travel on a regular basis (<25%).