MicroSave Consulting now MSC
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MicroSave Consulting (MSC) is a boutique consulting firm that has, for 20 years, pushed the world towards meaningful financial, social, and economic inclusion. With 11 offices around the globe, about 190 staff of different nationalities and varied expertise, we are proud to be working in over 50 developing countries. We partner with participants in financial services ecosystems to achieve sustainable performance improvements and unlock enduring value. Our clients include governments, donors, private sector corporations, and local businesses. We can help you seize the digital opportunity, address the mass market, and future-proof your operations.
Posts by MicroSave Consulting now MSC
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Thursday
January 12
2017Fintech or Die: Five Ways Microfinance Can (and Must) Respond to the Digital Age
MicroSave founder Graham Wright hasn't been shy in criticizing the ways lenders are currently leveraging fintech to serve low-income clients. But his views on its potential in microfinance are far more bullish than this criticism might suggest. "Very soon, if MFIs don't develop a strategy and implement fintech behind that strategy, I think they will simply become irrelevant and slowly but surely shrink and die," he said in this frank video Q&A.
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- NextBillion Originals, Technology
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Sunday
January 1
2017Most Influential Post Nominee: Microfinance Looks Toward the Future – But Will Fintech Revive the Controversies of Its Past?
James Militzer's wrap-up of European Microfinance Week says microfinance has lurched from development sector darling to punching bag over the years, but in the midst of this turmoil – and in reaction to it – practitioners at industry events have been diligently reimagining their sector. That take earned Militzer a spot in our Most Influential contest. You can participate by casting a vote ... but you've only got one more day.
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- Uncategorized
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Thursday
September 8
2016Akhand Jyoti Tiwari / Maha Khan
The Volatile ‘Face’ of Digital Financial Services in Zambia
Mobile money operators in Zambia – a country where only half of the residents are even aware of the concept of mobile money – don’t seem to stick around for very long; in fact, 90 percent of them have been in the business for less than one year. What can stop the churn? Research shows that higher income would help, and that can result from better training.
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- Uncategorized
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Monday
March 28
2016NexThought Monday: Sprinters vs. Limpers – Three Critical Success Factors for Digital Finance Deployments
According to the GSMA, there are 271 mobile money services in operation across 93 countries, and digital financial services are now available in over 60 percent of developing markets. An increasing number of services are reaching scale, as 30 services now have more than one million active accounts. But 241 have failed to do so. So what separates these 30 “sprinters” from those deployments that are merely limping along?
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- Uncategorized
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Thursday
November 12
2015The Human Foundation for Digital Financial Services
Agents are the bricks and mortar of a digital financial services business. With payment banks in India designing their strategies for building their agent networks, they must also ensure they get the operations right, putting high quality agents in the market, supporting them effectively, and playing their part in seeding the demand they need to earn a decent revenue.
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- Uncategorized
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Tuesday
September 15
2015The Risks of Government-Led Financial Inclusion: Why agent networks in India need to move beyond government mandates
Over the years, the government of India has facilitated financial access by promoting account opening through various programs. And, at first glance, some of the numbers associated with the government's inclusion mandates look good. But a more detailed look reveals a bleak picture that includes high agent attrition and low account activity rates.
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- Impact Assessment
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Tuesday
July 28
2015Mike McCaffrey and Ignacio Mas
Seven Approaches to Agent Management: A new paper documents the variety of ways that digital finance providers assemble and manage agent networks
Agent networks are the main service touch points for most digital finance customers, and they’re probably the most challenging and costly element of the value chain. The authors of a new paper, Designing Successful Distribution Strategies for Digital Money, discuss how digital finance service providers in various regions have assembled and managed their agent networks.
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- Education
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Wednesday
July 15
2015Solving Customer Service Issues in Digital Finance: The can-do/must-do list
Customer service issues need to be high on the agenda of providers intent on achieving high levels of registered uptake and usage of digital financial services. It is also clear that responding to the most common challenges is no easy matter, even for the most committed provider.
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- Technology
