MicroSave Consulting now MSC
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MicroSave Consulting (MSC) is a boutique consulting firm that has, for 20 years, pushed the world towards meaningful financial, social, and economic inclusion. With 11 offices around the globe, about 190 staff of different nationalities and varied expertise, we are proud to be working in over 50 developing countries. We partner with participants in financial services ecosystems to achieve sustainable performance improvements and unlock enduring value. Our clients include governments, donors, private sector corporations, and local businesses. We can help you seize the digital opportunity, address the mass market, and future-proof your operations.
Posts by MicroSave Consulting now MSC
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Mike McCaffrey and Ignacio Mas
Seven Approaches to Agent Management: A new paper documents the variety of ways that digital finance providers assemble and manage agent networks
Agent networks are the main service touch points for most digital finance customers, and they’re probably the most challenging and costly element of the value chain. The authors of a new paper, Designing Successful Distribution Strategies for Digital Money, discuss how digital finance service providers in various regions have assembled and managed their agent networks.
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- Education
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Solving Customer Service Issues in Digital Finance: The can-do/must-do list
Customer service issues need to be high on the agenda of providers intent on achieving high levels of registered uptake and usage of digital financial services. It is also clear that responding to the most common challenges is no easy matter, even for the most committed provider.
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- Technology
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Five Trust Issues That Are Undermining Mobile Money: Surprisingly, says MicroSave, fraud is not customers’ biggest concern
After years spent overcoming the core challenges of establishing large-scale, sustainable digital finance systems in developing countries, attention is now shifting to consumer protection. According to Graham Wright, many of the key consumer protection issues relate to basic customer service – and they appear to be undermining trust and thus reducing both uptake and usage.
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- Education
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The Trouble with Over-the-Counter Digital Finance: Powerful agents and fractured markets cause challenges in Pakistan
Pakistan is easily one of the top five leading digital finance markets in the world, and also one of the least understood. The country adopted an Over-the-Counter methodology, in which transactions are executed by the agent as opposed to the customer over a mobile wallet platform. But according to the Helix Institute, this approach has caused significant challenges for the industry.
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- Technology
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Mike McCaffrey and Jacqueline Jumah
Banks Challenge M-PESA in Kenya: What their emergence could mean for the world’s leading mobile money market
Since its launch in 2007, Safaricom’s M-PESA has dominated Kenya’s mobile money market. However, new data from the Helix Institute of Digital Finance shows that this now seems to be changing, as banks are taking a growing slice of the pie. Helix explores why this could be a positive development for customers – and for the overall market.
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- Uncategorized
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Kenya’s Mobile Finance Revolution Takes the Next Steps: Two new developments go far beyond mobile money
Kenya’s mobile finance market is evolving, and for the country’s leading financial services players, that evolution has been a profitable one. But beyond M-PESA’s remarkable payments revolution and the continued growth of M-Shwari’s mobile banking services, there are two other important developments in the Kenyan market. MicroSave founder Graham Wright discusses their impact.
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- Uncategorized
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Maha Khan and Ghiyazuddin Mohammad
Indonesia, The Calm Before the Storm: Helix Institute discusses the implications of new regulations on the country’s mobile money agent networks
In Indonesia, regulatory uncertainly has kept big digital financial services players from investing to scale aggressively. But with new regulations, that may soon change. The Helix Institute examines the implications for Indonesian mobile money agent networks in the latest report from its Agent Network Accelerator Survey.
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- Entrepreneurship
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Who Is the ‘User’ In ‘User-Centred Design’?: When it comes to financial products, don’t discount the role of intermediaries
The obvious “users” of financial products are the end customers of the financial institution or mobile network operator. But as Graham Wright of Microsave notes, there is another very important “user” - the organization that will ultimately deliver the product.
- Categories
- Education
