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Embracing Digital Solutions in Last Mile Distribution: Six Steps for Introducing New Tools to Sales Agents
COVID-19 has accelerated the shift towards greater digitalization that was already well underway in the last mile distribution sector. According to Gerwin Jansen and Yvonne Achieng at Bopinc, more digital services are coming onto the market to meet this demand – but regardless of the benefits of these tools, if sales agents don’t embrace them the business impacts will not be realized. They explore how last mile distributors can successfully embed digital solutions in their sales teams, presenting a six-step approach to rolling out new digital services to agents.
- Categories
- Entrepreneurship, Technology
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How Low- to Middle-Income Internet Users View Data Privacy and Protection: New Research From India and the United States
One side effect of the COVID-19 pandemic has been the increased adoption and expansion of digital services, including among low- to middle-income users. Decodis CEO Daryl Collins argues that it is becoming increasingly important to create a sense of inclusion and confidence among these consumers, as their usage of these services grows. She shares research findings that show how a sample of low- to middle-income customers in the U.S. and India are navigating the digital world – and what they think about the data-sharing these services are based on.
- Categories
- Technology
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Local Context Matters: Why Localization is Key to Accelerating Financial Inclusion in Africa
Mobile technology has proven to be an effective tool for broadening financial inclusion in Africa. But as Kenny Orisanaiye at HollaTags Limited points out, the continent’s cultural diversity complicates these efforts, as Africa has several thousand ethnic groups and over 2,000 distinct languages. He explores how financial service providers can design innovative solutions to this challenge by embracing localization and adapting their products and user engagement content to serve the specific cultural requirements of the African market.
- Categories
- Finance, Technology
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Liquid Eyes Africa’s Largest Tech Markets After $250-Million Boost From IFC
IFC’s equity and debt investments in Liquid, which to date total approximately $250-million, will support the company to grow its hyperscale data center capacity in Egypt, Kenya, Nigeria, and South Africa through its subsidiary, Africa Data Centres.
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- Technology
- Region
- Sub-Saharan Africa
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Press Release: Digitalisation of Financial Service Providers To Serve Low-income Customers
The World Savings and Retail Banking Institute (WSBI)’s programme for financial inclusion, Scale2Save, launched ‘A case study on connecting with low-income customers through digitalisation.’
- Categories
- Finance, Technology
- Region
- Sub-Saharan Africa
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Analysis: Google’s $1 Billion Africa Investment Sparks Tax Debate
Google's plans to invest $1 billion in Africa's tech infrastructure and talent over the next five years has sparked a debate over big tech's tax obligations.
- Categories
- Finance
- Region
- Sub-Saharan Africa
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Press Release: CrossBoundary Energy Partners with Zoodlabs to Develop Off-grid Hybrid Solar Power Plant
The agreement covers the installation of an off-grid solar power plant with a battery storage system to provide continuous electricity to Zoodlabs’ undersea fibre optic facilities in Sierra Leone.
- Categories
- Energy
- Region
- Sub-Saharan Africa
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Press Release: New Report Urges International Investment in African Philanthropy for Sustainable Social Impact
Hard hitting new research co-commissioned by Vodacom, Safaricom and Vodafone Foundation suggests that the sustainable development of the not-for-profit sector in Africa is being challenged by an imbalance in international investment.
- Categories
- Investing
- Region
- Sub-Saharan Africa
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