Do Formal Savings Accounts Lead to Better Results for Low-Income Users?: Lessons from Two Customer-Centric Research Studies in Africa
The Savings Learning Lab was a six-year initiative that supported learning among Mastercard Foundation’s savings-focused financial inclusion programs across Africa. Program partners Savings at the Frontier and Scale2Save employed two different research approaches to better understand the impact of formal savings accounts on the lives of low-income people. Jenny Morgan at FinEquity discusses these approaches and the insights they generated, which went beyond access and usage to reveal the nuances of clients' savings preferences and behaviors.