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Making Financial Health a Global Reality: Four Strategic Directions for Increasing Customer-Centricity and Business Growth
Financial service providers that focus on improving their customer experience report growing revenue and greater profits. Yet as Pallavi Dhakal, Ankita Singh and Neha Kumar at UNCDF’s Centre for Financial Health point out, despite some notable progress, the financial services sector still has far to go to achieve customer-centricity – particularly in emerging markets. They share in-depth research that explores how providers in these markets can become more customer-centric by prioritizing financial health in their business strategy.
- Categories
- Finance
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Linking the Needs of Customers and Providers: A Framework for Effective Financial Health Measurement
Many financial service providers (FSPs) want to improve the financial health of their low-income users, but they often struggle to measure it. According to Nishant Kumar and Sonal Agrawal at Lakshya, one key challenge is that many FSPs don't see the business benefits of investing in financial health measurement. They share three principles that can help providers understand the distinct needs of different user groups, and develop a measurement methodology that links customers with interventions that impact their financial health – while boosting the FSPs' bottom line.
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- Finance, Impact Assessment
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Four Insights for Better Measurement: What Businesses Can Learn from the Public and Nonprofit Sectors
In the public and nonprofit sectors, comprehensive monitoring, evaluation and learning approaches are increasingly common – but many small and growing businesses (SGBs) lack the time and resources for these practices. Heather Esper, director of the Performance Measurement and Improvement team at the William Davidson Institute, shares four key data collection and measurement insights from the public and nonprofit worlds that businesses — particularly SGBs — can leverage to improve their decision-making and maximize the social and financial value of their data.
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- Entrepreneurship, Impact Assessment
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Press Release: Global Impact Investing Network Raises the Bar on the Real-World Outcomes of Impact Investing With a Focus on Impact Performance
Standardization of impact performance analytics will drive development of benchmarks and ratings.
- Categories
- Agriculture, Environment, Finance, Investing
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Governance Still Tops ESG Considerations for Asset Managers
Global survey reveals increasing influence of ESG in investment activities, critical role of engagement, and more
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- Coronavirus, Investing
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India Needs More Non-Profit Unicorns: Here’s How Transparency and Disclosure Standards Can Help Build Them
India's non-profits are tackling huge social challenges, but they're facing a persistent problem: inadequate funding. According to Varad Pande and Rahul Bhide at Omidyar Network, this issue is driven in part by a lack of disclosure standards detailing the information non-profits should share about their impact. They explore how simple yet robust standards could boost transparency and increase trust among donors, bringing more capital and talent into the sector.
- Categories
- Impact Assessment
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If I See One More Post About the Lack of Progress on Impact Metrics, I’m Gonna Lose It
It's a popular sub-genre in media coverage of impact investing: Think-pieces lamenting the sector's lack of progress on impact measurement. But Sara Olsen, Founding Partner and CEO at SVT Group, has had enough of this critique: "We do have the tools to understand the impact of the global capital marketplace, in all its diverse and terrible glory," she argues. And those who don't recognize this are muddying the waters – or worse, giving businesses and investors a good excuse to ignore the many options that exist for measuring their impacts on people and the planet.
- Categories
- Impact Assessment, Investing
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Turning Impact Intention into Impact Evidence: How to Put the GIIN’s IRIS+ Metrics into Action
Accounting for impact is notoriously difficult. And though impact investors have long turned to the GIIN's IRIS metrics as a standardized measurement tool, as SoPact co-founder Hetal Sheth points out, the IRIS metrics don't make impact strategy actionable. Now that the GIIN has reintroduced its standards with IRIS+, Sheth explores how the new metrics improve on the previous version – and how SoPact’s Impact Cloud platform can help investors use them to build a robust impact management strategy.
- Categories
- Impact Assessment, Investing
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