3 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Internalizing Innovation: It’s About Creating a Culture, Not a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Does Greater Inclusion Lead to Financial Health? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Supporting the ‘Safe Journey’: How Mobile Tech is Making Migration More Secure and Less Costly . . . . . . . . . . . . 15 A Test Case for Digital Leap-Frogging: What the Financial Inclusion Community Can Learn from Vietnam . . . . . . . . 17 Tackling Poverty Close to Home: Why Acumen is Boosting Financial Health in the U.S. . . . . . . . . . . . . . . . . . . . 20 Egypt on the Precipice: Can Fintech Pave the Way for a More Inclusive Financial System? . . . . . . . . . . . . . . . . . . 22 Breaking the Catch-22 of Poverty: What’s Next for the Graduation Model? . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Deciphering the Data Deluge: Making Data More Useful for Financial Inclusion . . . . . . . . . . . . . . . . . . . . . . . 28 The ‘Strange Bedfellows’ Myth: How Fintechs and Financial Institutions Can Partner for Mutual Benefit—And Greater Financial Inclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Getting Real About Innovation: Why Accion’s U.S. Network Made the Leap to Digitize its Lending Operations . . . . . . 37 Supplemental Safety Net: An Innovative Model Paves the Way for Inclusive Insurance in China . . . . . . . . . . . . . . 39 Financial Services for Real People: Using Behavioral Science to Boost Financial Health in Latin America . . . . . . . . . 41 Good Intentions Are Not Enough: How Microfinance Can Truly Serve Low-Income Women Entrepreneurs . . . . . . . . 44 Why Gyms Love January: Leveraging Behavioral Economics for Financial Health . . . . . . . . . . . . . . . . . . . . . . . 46 Fixing Financial Inclusion’s Gender Gap: Fast-Growing ‘Community of Practice’ Seeks Solutions . . . . . . . . . . . . . . 47 Control vs. Ease of Use: Low-Income Customers Weigh In on Financial Services . . . . . . . . . . . . . . . . . . . . . . . 49 The Future of the Graduation Approach: Taking a Proven Anti-Poverty Measure to Scale . . . . . . . . . . . . . . . . . . 52 Financial Inclusion Takes the Next Step: An Interview with MetLife Foundation President Dennis White . . . . . . . . . 55 Looking For the Next Big Thing: New Partnership Builds Fintech Ecosystems in Four Emerging Start-up Markets . . . . 59